Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Flyinace2000
Level 9

Re: Apple TV App - Video Unavailable

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@SPrins wrote:

It didn’t work for us - it wouldn’t let us use the 40k 60 hz. Cancelling the trial right now. 


Luckily it’s free until July 2021

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Dvrslave
Level 9

Re: Apple TV App - Video Unavailable

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Everything is working just fine now on all of my Roku devices & my settings are exactly the same as when it started so an update must have fixed my issue. 

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supersayin
Level 7

Re: Apple TV App - Video Unavailable

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@Techrules wrote:

Hi,

I had this same issue and was able to resolve by turning off auto detect video on the Roku settings.

I changed my setting from 4k HDR 60hz to 4k 60hz. I was able to play all videos after this change 


Thank you, this worked for me!!!

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kdwilson
Level 7

Re: Apple TV App - Video Unavailable

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@DharmaBummed wrote:

Turning Auto Adjust display refresh rate from auto to off in Advanced Display Settings worked for me. All videos playing HDR now


Thanks for the above.  This is the solution which finally worked for me on my Roku Ultra.....

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bakermann
Level 7

Re: Apple TV App - Video Unavailable

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worked like a charm! thanks for the solution!

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Techrules
Level 8

Re: Apple TV App - Video Unavailable

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@Techrules wrote:

Hi,

I had this same issue and was able to resolve by turning off auto detect video on the Roku settings.

I changed my setting from 4k HDR 60hz to 4k 60hz. I was able to play all videos after this change 


Tthis solution has worked for me

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JLaz
Level 7

Re: Apple TV App - Video Unavailable

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This worked for me! Thank you! Thank you!

 

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JLaz
Level 7

Re: Apple TV App - Video Unavailable

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This solution worked for me.  Thank you!!!!

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Saxplayerz3
Level 8

Re: apple tv+ videos not available

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Week two with Apple support over this issue and still not resolved. Developers are looking into it. It appears to be an issue where the subscription is not recorded properly and one only has access to free content. 

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DonP1
Level 8

Re: apple tv+ videos not available

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My incarnation of this issue, previously fixed by being sure to turn OFF the dynamic frame-rate setting, seems to fixed in the version of the OS that hit my Premiere about a week ago: 9.4.0 build 4210-91.  Or the Apple TV app got updated.  Or the problem was on the server side and it got fixed.  So many possibilities.

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