Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Daeng
Level 7

amazon prime video is available in Singapore and Malaysia why block it? Netflix works

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already contacted amazon, netflix works flawlessly why can't amazon prime videos?

Location: Malaysia / Singapore

Model: roku express 3900++

from amazon:
I apologize for the inconvenience you had with our Prime video service.

I understand that you would like to stream Prime Video on your Roku device.

I could see that as per Prime Video web page Roku device is supported in Singapore or Malaysia.

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RokuDanny-R
Roku Employee
Roku Employee

Re: amazon prime video is available in Singapore and Malaysia why block it? Netflix works

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@Daeng 

Thanks for the post.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: amazon prime video is available in Singapore and Malaysia why block it? Netflix works

Jump to solution

@Daeng 

Thanks for the post.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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