Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Hi- I have a Roku streaming Stick (purple),and have had no issues until recently. When I open Amazon Prime, I get the main screen with all of the TV,Movies,different Genres, Things I've watched, etc. The problem is that all of the icons are grey, no pictures, so I cannot navigate around and choose a movie or tv show. The icons are in the shape of a TV screen. If I hover over one of the grey icons, a text box will usually appear and let me know what show is associated with it, and I can open it and watch a show. I have a really old Roku on another tv and have no problem in Amazon Prime with that one, so I know the fault is with Roku and not Amazon. I've tried deleting the app and reloading it, problem still persists. Any suggestions on how to fix this?