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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Greg70
Level 7
‎05-01-2021 10:55 AM

adds cover the bottom of the tv screen where you can not see the crawlers.

Advertising is randomly put on the bottom of the Shows i am watching and it covers up the crawler so you can not see the scores OR the markets when they are shown. They are IPS FULL HD, DOLBY  Digital, Triple XD, Clear Voice, HDMI..... This is very annoying. I am paying around $90 per month and have to put up with this??? If you are unable to correct this please let me know so i can pursue another carrier.

 

 

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DBDukes
Community Streaming Expert
‎05-01-2021 11:03 AM

Re: adds cover the bottom of the tv screen where you can not see the crawlers.

What app are you using? There are literally thousands of apps available for Roku, so it would be helpful if you would share what app you're using. Also, which Roku device are you using? You can get that from Settings > System > About

 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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renojim
Community Streaming Expert
‎05-01-2021 02:40 PM

Re: adds cover the bottom of the tv screen where you can not see the crawlers.

Paying $90 a month to who?  For what?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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makaiguy
Community Streaming Expert
‎05-02-2021 11:44 AM

Re: adds cover the bottom of the tv screen where you can not see the crawlers.

What Roku model and model number are you using?  Settings > System > About will show you.

Those sound like menu options popping up on the screen, possibly placed there by your tv, or perhaps a sound system. 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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