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FrankE48629
Level 7
‎12-07-2021 03:13 PM

adding Apple TV but getting an error msg

adding Apple TV, have it on my phone (NP).... have a Roku model that is listed as acceptable but when I try to add it get a ERROR msg... any suggestions?

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ellen-l
Level 9
‎12-07-2021 06:28 PM

Re: adding Apple TV but getting an error msg

I had no difficulty adding and launching the Apple TV app.

Anybody wanting to help will need more information from you like what Roku device and model number do you have and what is the actual error message that you get.  If you can't put the error message to words, a photo of what you see might help them.

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makaiguy
Community Streaming Expert
‎12-08-2021 04:47 AM

Re: adding Apple TV but getting an error msg

Your problem may have been caused by a major disruption on December 7, 2021 at AWS (Amazon Web Services) which handles a large portion of net services.   AWS reports the cause has been mitigated and that services are gradually returning to normal.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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