Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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shake1994
Level 8

activation codes for channels

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every now and then certain channels that i have already unlocked, are all locked again, and have me go and put in an activation code. it does get frustrating and was just wondering if there was something i could do?

2 Solutions

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makaiguy
Community Streaming Expert

Re: activation codes

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Those channels that you subscribe to via a subscription to another service (cable, satellite, etc) may periodically require you to login with that service's credentials to confirm your subscription is still in force.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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wayner
Level 9

Re: activation codes for channels

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This is likely beyond Roku's control and it may change at any time given the policy of the third party service.

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9 REPLIES 9\
makaiguy
Community Streaming Expert

Re: activation codes

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Those channels that you subscribe to via a subscription to another service (cable, satellite, etc) may periodically require you to login with that service's credentials to confirm your subscription is still in force.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
shake1994
Level 8

Re: activation codes

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thank you for taking your time to help me out, much appreciated 

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makaiguy
Community Streaming Expert

Re: activation codes

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Glad to help.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
nwinker13
Level 7

Re: activation codes for channels

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I too had this question. Thank you for the information. It would be helpful if Roku could develop a database of approved channels so we didn't have to do this, but other than this it works great. Thanks.

wayner
Level 9

Re: activation codes for channels

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This is likely beyond Roku's control and it may change at any time given the policy of the third party service.

Boston_Bob
Level 7

Re: activation codes for channels

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This has to be the number one deficiency with Roku service.  We have two Roku devices, and with multiple channels having their own activation codes, we are constantly entering authorization codes.  It seems once a connection has been established that this-Roku-device can be connected to this-Provider-account.  Whenever the is used to view a channel, verify the account again behind the scenes .

And besides, we've had to enter codes in periods of less than  two weeks.    Come on.

hatfieldsmith
Level 7

Re: activation codes

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On a second TV with Roku, I'm trying to activate the Tennis Channel which is included in my Comcast Xfinity package but when I enter the code, I'm asked for a TV provider and Comcast Xfinity is not a choice. I have the Tennis Channel on another TV with Roku.

renojim
Community Streaming Expert

Re: activation codes

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Is there just Comcast or just Xfinity or anything similar?  Surely Comcast Xfinity is big enough to make the list.  :-)

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Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
ripfree
Level 7

Re: activation codes

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All these activation codes are RUINING TV.  Go to bed tired, fire up the TV, and first thing you need to enter an activation code.  Which often leads to a cable service that requires a password.  So it's either get up, go get the password list, or say "screw it" and turn out the light.  It's enough to make one scream.  We are paying these idiot companies billions and yet they're so worried you might get to watch a movie for free because your account lapsed?  I'm calling BS, people will stop watch, stop paying because it's NOT CONVENIENT.  That's the next wave after cable-cutting.  Stream-cutting.  Because it's a hassle.  For example, why do I have to log into my home Cable when it KNOWS I'm there--I'm freaking ON it's wi-fi.  This was why Steve Job's dream was to somehow unify TV to remove all this fragmentation.  He couldn't do it, and now Apple TV is a shell of that dream....it charges you to watch stuff that's free other places.  So now, before you watch something on Apple, you feel compelled to comparison shop.  Which leave other watchers in the room fuming.  TV has degraded into a bouncy house of DRM, activation codes, and forgotten passwords.  It's a shame.