Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

a new user name and password for Spectrum app.

I have a new user name and password for Spectrum app. Do i remove the app then reinstall to put new username and password?

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Roku Employee
Roku Employee

Re: a new user name and password for Spectrum app.

@rastore 

Thanks for the inquiry.

Is there an option in the Spectrum app to log out of your old Spectrum account? If not, you will need to remove the channel, restart your device, then add the channel back again.

In some cases where the account information is still saved, you may need to remove the channel, then try to perform a factory reset. Then once your device has been set back up again, try adding the channel back again.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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