Channel Issues & Questions

[NJK]

My Zumba channel was working fine last week but now it will not load.  Other Roku channels are working.  It try’s to load but then I get popped back into the channel list.

[makaiguy]

When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

1. Highlight channel on home screen.
2. Press * key and choose Remove channel option.
3. IMPORTANT- DON'T SKIP:
   Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
4. Reinstall the channel. Note it will be added to the END of the channel grid.
5. If channel requires a login, you may need to log in anew.

[NJK]

Thank you for replying.  I did do this with a Roku tech chat and it didn’t help.  Roku then told me to contact Zumba workout.  I contacted Zumba and they are looking into it

[Jbird79]

I've been having the same issue for the past 3 days

[RokuMary-F]

Hi @NJK @Jbird79,

Thanks for reaching to Roku Community regarding the issue you are experiencing.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
Thanks,

Mary

[NJK]

Thank you for your suggestion.  I did say in an earlier reply that I have tried this technique and it didn’t work.  I have contacted Zumba and they have put in a case order to check on it.  I have heard nothing from them so far.