Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Zumba Workouts Channel

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Hello,

I am new to the community and I am searching to find an answer why I cannot Sign Up or Login to the Zumba Workouts Channel.

I receive the following ERROR code when I try to login/create a Sign Up login:

{"message":"MIssing store"}

Thank you for any help you can provide.

Dolores
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1 Solution

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Roku Employee
Roku Employee

Re: Workout login

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@Lizziekay 

Thanks for the note.

For more information about that channel's authentication and functionality, you'll want to contact Zumba channel support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Zumba channel support here: https://www.zumba.com/en-US/support

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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3 Replies
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Level 19

Re: Zumba Workouts Channel

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Thanks for the note here! We appreciate you sharing the feedback here. We'll forward it along to the channel provider to review. 

We'd suggest contacting Zumba support directly to follow up, report the issue and request additional assistance. 

https://www.zumba.com/en-US/support

Thanks,
Tanner
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Level 7

Workout login

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Hi, so I am trying to login to my zumba account on my roku. However, everytime I try this it says my login is incorrect. I have double checked, even changing my password for my zumba account to make it work. Still the same problem. I want to be able to buy the videos on roku and use them to change up my workouts. Why won't it let me login? Thank you

P.S. I know there is another post similar, but it's from nearly a year ago and no answer was ever given. 

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Roku Employee
Roku Employee

Re: Workout login

Jump to solution

@Lizziekay 

Thanks for the note.

For more information about that channel's authentication and functionality, you'll want to contact Zumba channel support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Zumba channel support here: https://www.zumba.com/en-US/support

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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