Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Lebow0716
Level 7

Zeus channel paid for but i can’t watch anything

Paid for the Zeus channel but it isn’t letting me watch anything 

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8 REPLIES 8\
RokuKariza-D
Roku Employee
Roku Employee

Re: Zeus channel paid for but i can’t watch anything

Hi @Lebow0716

Thanks for reaching out here in the Community!

Could you tell us specifically what happens when you launch the channel on your Roku? Do you receive any error code or message? 

Please let us know and we'll assist you from there.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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CBall
Level 7

Re: Zeus channel paid for but i can’t watch anything

I am having the same issue. I paid for Zeus channel and now all the episodes are locked after a month. I’ve cancelled but I’m already prepaid for the month. I want my money back or fix this. All of their content is locked

RokuKariza-D
Roku Employee
Roku Employee

Re: Zeus channel paid for but i can’t watch anything

Hello @CBall

Thanks for the post.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: Navigate to Settings > System Power. (If you do not see a Power submenu, skip to the next step.) > System Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
CBall
Level 7

Re: Zeus channel paid for but i can’t watch anything

I figured it out. I was signed out of the app on roku. I didn’t need to install and uninstall. 

MsScorpio
Level 7

Re: Zeus channel paid for but i can’t watch anything

Worked!!! Thnx so much. I have been trying all day.

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VandaJones
Level 7

Re: Zeus channel paid for but i can’t watch anything

Im having the same problem and I did all the steps they took my payment and I still can’t watch 

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VandaJones
Level 7

Re: Zeus channel paid for but i can’t watch anything

Im having the same problem and I did all the steps they took my payment and I still can’t watch it’s all locked 

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HDMIGuy
Level 13

Re: Zeus channel paid for but i can’t watch anything

@VandaJones  Tell us exactly what steps you took.  I did all the steps is not enough information.  What steps?

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