Channel Issues & Questions

[P_chouthai]

Zee5 App is not loading and launching. No issues with other Apps..

Any help will be appreciated..

[RokuKariza-D]

Hello @P_chouthai

Thanks for the post!

You can try removing the ZEE5 channel then re-install it to see if that resolves the issue. Make sure to restart your Roku device before adding the channel back in so the troubleshooting will be executed effectively. Here are the instructions you can follow: 

1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    
   • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
      
2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart on a player, or Settings > System > Power > System restart > Restart on a Roku TV.
    
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
    
   • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

Let us know if that works for you.

All the best,
Kariza

[P_chouthai]

Hello Kariza,

Thanks for your tips and suggestions for my query regarding Zee5 App loading issues.

Your suggestions were very helpful and it helped me resolve the issue.

Thanks again.

Prashant