Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Youtube on Roku tv model 7209x

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Hi

On our roku tv the youtube ap quit working. Click on it and it thinks for a few seconds then pops back to the roku home screen. Still works on other ruko boxes we have just this tv. Tried update but said current, uninstalled,  reinstalled no luck, check tv update and that is current. 

I then also  tried loading  YouTube  tv ap and it does the same. All other apps work fine.

Ideas?

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Roku Employee
Roku Employee

Re: Youtube on Roku tv model 7209x

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@Greif1 

Thanks for the note.

Make sure after your remove the channel that you restart your TV before adding the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to YouTube directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the YouTube channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://support.google.com/youtube/?hl=en#topic=9257498


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Youtube on Roku tv model 7209x

Jump to solution

@Greif1 

Thanks for the note.

Make sure after your remove the channel that you restart your TV before adding the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to YouTube directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the YouTube channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://support.google.com/youtube/?hl=en#topic=9257498


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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