Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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DBDukes
Community Streaming Expert

Re: Roku does not support youtube

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@fbicker 

I definitely have a later version number than you have. Now I'm wondering if YouTube is rolling out updates to different devices. What is your Roku model number and software version? Settings > System > About

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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fbicker
Level 8

Re: Roku does not support youtube

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The model number is 32S305, the software version is 10.0.0 build 4209-08

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Emilberger
Level 8

Re: Roku does not support youtube

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Found it to be more specific.. youtube does not work on tlc tvs with roku.   All my tlc stopped

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tawitt
Level 7

Re: Roku does not support youtube

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I have

  1. Checked for updates on OS, none (3700X v. 10.0.0 build 4209-28) no updates available
  2. Checked for updates on Youtube, no updates available
  3. Uninstalled 2.20.9300xxxx (I didn't take notes, saw the 2.20 and just removed) based on earlier assertion there is a 2.21
  4. Restarted from System menu
  5. Reinstalled the only version available to me (2.20.93005146)

No Joy, still brings up Youtube splash then back to channel selection.

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Emilberger
Level 8

Re: Roku does not suit is only my tlc thpport youtube

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Only tllc has issues.  3 tlc of different age ..  all 3 no youtube.   My other roku tvs or sticks work

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StreamerUser
Level 20

Re: Roku does not support youtube

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@DBDukes 

Google has used model/model-range specific YT/YYTV builds for many years.

Essentially, legacy devices have a version, non-4K devices have a version/build, 4K devices have a version/build, and then the latest model has a version/build.

Eventually, the versions roll down from most recent model to 4K, and sometimes from 4K to non-4K.

But generally speaking there are those 3/4 version/build ranges at any given time

Also, YT/YTTV not opening is part of the massive ongoing app loading issue affecting low memory 512 models.

 

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Lexiecook987
Level 7

YouTube not working at all

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the YouTube app I have on my Roku tv will not open I’ve tried everything and it still won’t open. I’ve reset twice now unplugged my tv, removed the app twice as well and it still won’t open never had any issues with YouTube on my Roku before and all the sudden nothing. 

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StreamerUser
Level 20

Re: Roku does not support youtube

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@Emilberger @tawitt @fbicker et al:

The following workaround may work for you.

ATTENTION:  If you still cant load YouTube/YouTube (or other apps):

1) Check for updates:  Settings/System/System update/Check now

2) Restore the default theme:  Settings/Theme/Restore default theme

3) Use a simple screensaver:  Settings/Theme/Screensavers/Roku Digital Clock/Set as screensaver

4) Load YT/YTTV/apps

** EVEN IF YOU ALREADY PERFORMED THESE STEPS, DO THEM AGAIN **

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DBDukes
Community Streaming Expert

Re: Roku does not support youtube

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@fbicker 

That looks like a TCL Roku TV model number. I have an older version (32S302) in a guest room, and it's running Roku OS 10.0.0 build 4209-08, same as yours.

It's running YouTube 2.20 build 93005146, same as yours.

It crashes back to home page after launch.

Removing, rebooting, and reinstalling does not help, as others have reported. I'm confirming this for YT 2.20

That seems to confirm that YouTube hasn't made version 2.21 available to certain Roku devices yet, and the ones people are reporting are TCL Roku TVs. I'm not yet comfortable saying it's all TCL Roku TVs, but it is definitely some TCL Roku TVs. It could be other brands as well.

Google determines what versions of their apps work on what Roku devices. In fact, all app developers do. It appears that Google has not yet rolled out 2.21 to all devices, and the devices we've found are all TCL Roku TVs running 10.0.0 b93005146. YouTube app 2.21 works on my devices that have that update.

Perhaps @RokuDanny-R or @RokuKariza-D can offer some input. For now, it looks like those with the issue are awaiting an update from Google on the YouTube app.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

lg1222
Level 7

Re: Roku does not support youtube

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I'm having the same problem, and it worked earlier today. I'm using a Roku Express 3700X and I've done a re-start, removed the youtube channel, re-started, re-added the youtube channel from the roku channell store and did another re-start and still no connection to youtube. 

 

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