Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Darania
Level 7

Re: TV keeps trying to load YouTube

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It does not16321800272356036732767517687331.jpg

 

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RALF12
Level 7

Re: Roku does not support youtube

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I have a Roku soundbar and a Sony TV and You Tube works fine

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missflame98
Level 7

being sent back to home after opening youtube, one channel issue

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Couldn't post on the one that is very similar to this as that one is for multiple channel. My issue is with youtube and only youtube. Which worked just fine last night. 

model: 3700RW Roku Express

Serial number: YU00LM994968 (A8275L994968)

Software version: 10.0.0 build 4209-28

Timestamp: 2021-09-20T22:33:47Z

Issue ID 68-378-633

 

I have restarted my wifi and the roku. I have looked for update on the roku and youtube. I have removed and reinstalled youtube. I have removed, restart, reinstalled youtube. I have used my roku app. I have removed the battery from the remote and used the app. I have unplugged my roku for 5 minutes and plugged it back in. 

 

Nothing work. I'm still being sent right back to home after opening Youtube.

DBDukes
Community Streaming Expert

Re: TV keeps trying to load YouTube

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@Darania 

That shoots my theory down. Let's see if someone a lot smarter than me has an idea. Someone will be by soon, I'm sure.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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rf-ruff
Level 7

YouTube Channel not Opening

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I can't get my YouTube apps to open on my main TV, how ever they open up fine on the small TV that has a Roku stick. It worked perfectly fine yesterday. YouTube is my tv streaming channel and I would like a fix. I already tried updating.

None of your fixes work! Frustrated

Thanks
Renee

atc98092
Community Streaming Expert

Re: Roku does not support youtube

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I'm watching YouTube right now on my Ultra, no issues. If you're having an issue with a channel, the first step is to remove it, reboot the Roku, then reinstall the channel. However, when you have the problem on multiple devices, I become suspicious of some other issue. What that might be, I admit I'm really at a loss why it might hit all of your devices. Any chance you are not in the US? I don't know how YouTube supports their channel in other countries. 

Dan

Roku Community Streaming Expert

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I am not a Roku employee, just another user.
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DBDukes
Community Streaming Expert

Re: Roku does not support youtube

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@Emilberger 

I'm watching YouTube right now. It's working for me, just as it's working for @RALF12 

So, let's try to figure this one out.

Reboot the Roku device. For a Roku TV it's Settings > System > Power > System Restart > Restart

If that doesn't solve it, try this:

  1. Remove the app
  2. Reboot the Roku (instructions above)
  3. Reinstall the app

All three steps in that order. Gotta be that order. 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

Riceuten
Level 9

UK user - Youtube won't launch, neither will BBC

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Out of the blue, the Roku Express device (3930, Software 10.0.0 Build 4209-AE) will no longer launch Youtube and indeed doing so makes the whole device hang. There's obviously something wrong here. 

About 2 weeks ago, the BBC channels will also no longer launch on the same device; when I queried this, I was told my device "no longer supports the BBC apps" and to speak to the BBC. The BBC say that it's a Roku issue. Roku, as I said, say the device is "unsupported", despite the device appearing on a list of compatible devices. It does rather sound like one or other are winging it here. 

Yes, I have uninstalled and reinstalled it numerous times, and restarted it. Don't even go there !

My guess that, as the Express has had no update since June 2021, that Roku are no longer interested in this and presumably want me to upgrade. 

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Emilberger
Level 8

Re: Roku does not support youtube

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Done 3 times and nothing.

DBDukes
Community Streaming Expert

Re: Roku does not support youtube

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@Emilberger 

Just making sure. Many people will do the reboot at a point other than between the removal and reinstallation of the app, and that doesn't accomplish the same thing. Had to check that you did 1, 2, 3 and not 2, 1, 3 or 1, 3, 2, since they won't cut it.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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