Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 9

Youtube not loading

For the past couple of days, every so often when I try to open YouTube or YouTube tv it sits for a second and then says there is not enough space on the device.   Then later it works fine.   I removed a bunch of channels and it’s still doing it,   Is anyone else having this issue?  It feels a lot like the Amazon ‘prime issue a few weeks back.

I’m on a tcl smart TV.

0 Kudos
2 Replies
Level 7

Re: Youtube not loading

I'm having the same issue except YT doesn't load AT ALL anymore. It counts down to 100% loaded, then does nothing. When I press 'Home' it freezes up. I have to unplug Roku to hard restart. I've deleted the channel, restarted Roku system, then reinstalled and it still doesn't work.

0 Kudos
Roku Employee
Roku Employee

Re: Youtube not loading

@mohnkern @crgin 

Thanks for the posts.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to Youtube directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the [specific channel] channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://support.google.com/youtube/?hl=en#topic=9257498

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos