Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Em1993
Level 7

Youtube channel Unpausing by itself

I bought my boys a new Roku for Christmas. It’s the SE.

If they are on YouTube and pause a video it will unpause but itself about 30 seconds later. A google search yielded no results, I have went through the settings both on the roku and in the YouTube app and found nothing to make it stop. It is annoying and drives my 10 year old nuts.

How do we correct this other than throwing the whole thing away and just putting their old one back?

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Unpausing by itself

@Em1993 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Spacemanspiff87
Level 7

Re: Unpausing by itself

Hi I’m having this same problem even after following your advice.

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RokuMary-F
Roku Employee
Roku Employee

Re: Unpausing by itself

Hi @Spacemanspiff87,

Welcome to the Roku Community!

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

You can reach them here: https://support.google.com/youtube/?hl=en#topic=9257498

Many thanks,
Mary

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