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rockerTVuser
Level 7

Youtube app not launching/crashing on soundbar

This has been happening for a few days. The youtube app is useless on my Roku Smart Soundbar  - all other devices are fine. As soon as it launches: it crashes, only see the logo for a second before it returns to the home screen. Anyone know what's going on

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9 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Youtube app not launching/crashing on soundbar

@rockerTVuser 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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rockerTVuser
Level 7

Re: Youtube app not launching/crashing on soundbar

@RokuDanny-R 

Nope. Tried it again but same problem - shows logo then goes back to last screen.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Youtube app not launching/crashing on soundbar

@rockerTVuser 

Thanks for the update.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Once we have that information we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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rockerTVuser
Level 7

Re: Youtube app not launching/crashing on soundbar

-Roku device model: 9101X - Roku Smart Soundbar
-serial number: YL00HW387613
-device ID: R6498H387613
-software OS/version: 9.3.0

-what channel and what version/build is the channel: v1.0 BUILD 93000097
-tracker ID when this issue occurs: ID 13-416-278

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RokuDanny-R
Roku Employee
Roku Employee

Re: Youtube app not launching/crashing on soundbar

@rockerTVuser 

Thanks for providing us with your information.

I have passed it along to the appropriate team for further investigation.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Mahdeeb
Level 7

Re: Youtube app not launching/crashing on soundbar

I have same issue. What is the fix ?

Ahyeung046
Level 7

Re: Youtube app not launching/crashing on soundbar

Me too

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RokuDanny-R
Roku Employee
Roku Employee

Re: Youtube app not launching/crashing on soundbar

@Ahyeung046

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Have you already tried removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?

With more information we will be able to assist you further.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Felix23
Level 7

Re: Youtube app not launching/crashing on soundbar

I have the same problem.

 

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