Channel Issues & Questions

[srikanthm9494]

I'm having trouble opening Netflix and youtube on Roku. It worked fine for the last couple of months. I tried restarting the device or adding and removing Netflix and youtube. I also tried a factory reset for the device.Still, it is giving me hard time 

Thank you 

Srikanth

[DBDukes]

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@srikanthm9494 wrote:

I'm having trouble opening Netflix and youtube on Roku. It worked fine for the last couple of months. I tried restarting the device or adding and removing Netflix and youtube. I also tried a factory reset for the device.Still, it is giving me hard time 

Thank you 

Srikanth

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Which device do you have? Include the model number Settings > System > About

[srikanthm9494]

Model number-3930RW-Roku express

Serial Number-X004006XG5XJ

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

[srikanthm9494]

I did that multiple times..It's doing the same thing

[RokuDanny-R]

@srikanthm9494

Thanks for the update.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate team to investigate further.

Thanks,
Danny

[srikanthm9494]

Model number-3930RW-Roku express

Serial Number-X004006XG5XJ

Device id-S01329CXG5XJ

software OS/version-9.4.0 build 4210-AE

Youtube version-1.0. Build 93000138

Netflix Version-5.1 build 98029429

issue id - XJ-139-686

[RokuDanny-R]

@srikanthm9494

Thanks for providing us with your information.

I have passed it along to the appropriate team to investigate further.

Thanks,
Danny

[Annabou67]

I am having the same issue with Netflix and YouTube AND ALSO Prime Video.  My other channels are working fine, but these 3 just bounce me back to home screen.  I tried removing and reading but it didn’t help at all.  What’s going on and how do I fix this?

[MarionG]

I am also having the same issue