Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
srikanthm9494
Level 7

Youtube and Netflix Not Opening on Roku

I'm having trouble opening Netflix and youtube on Roku. It worked fine for the last couple of months. I tried restarting the device or adding and removing Netflix and youtube. I also tried a factory reset for the device.Still, it is giving me hard time 

 

Thank you 

Srikanth

0 Kudos
7 Replies
DBDukes
Level 15

Re: Youtube and Netflix Not Opening in Roku TV from Yesterday


@srikanthm9494 wrote:

I'm having trouble opening Netflix and youtube on Roku. It worked fine for the last couple of months. I tried restarting the device or adding and removing Netflix and youtube. I also tried a factory reset for the device.Still, it is giving me hard time 

 

Thank you 

Srikanth


Which device do you have? Include the model number Settings > System > About

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
0 Kudos
srikanthm9494
Level 7

Re: Youtube and Netflix Not Opening in Roku TV from Yesterday

Model number-3930RW-Roku express

Serial Number-X004006XG5XJ

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Youtube and Netflix Not Opening in Roku TV from Yesterday

Hi everyone,

Thanks for the posts.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
srikanthm9494
Level 7

Re: Youtube and Netflix Not Opening in Roku TV from Yesterday

I did that multiple times..It's doing the same thing

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Youtube and Netflix Not Opening in Roku TV from Yesterday

@srikanthm9494

Thanks for the update.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
srikanthm9494
Level 7

Re: Youtube and Netflix Not Opening in Roku TV from Yesterday

Model number-3930RW-Roku express

Serial Number-X004006XG5XJ

Device id-S01329CXG5XJ

software OS/version-9.4.0 build 4210-AE

Youtube version-1.0. Build 93000138

Netflix Version-5.1 build 98029429

issue id - XJ-139-686

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Youtube and Netflix Not Opening in Roku TV from Yesterday

@srikanthm9494

Thanks for providing us with your information.

I have passed it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos