Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Youtube TV

Hello.  I have 4 roku units on my TV's to use YouTube TV.  I can't get the live guide to show up on any of them or access my recordings.  I've tried talking with YouTube TV and get no where.  This is what I've done so far:

Uninstalled reinstalled app on roku

unplugged roku plugged back in

unplugged modem plugged back in

unplugged and reset router.  ( I also bought a new router on Saturday but this issue was happening before)

 

I'm assuming it's a roku issue as I can watch on my phone and laptop with no issues.  Anyone have anything else to try? 

Thanks 

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2 Replies
Level 19

Re: Youtube TV

When uninstalling/reinstalling, did you restart the Roku BEFORE reinstalling? This assures the original installation is completely removed from memory before the new installation is put in place.
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Level 7

Re: Youtube TV

I'm not sure of the process I took when completing that but I will try that when I get home tonight. Thank you

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