Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Denise118
Level 8

Youtube - LiveChat option missing Roku3 4200X

After the Youtube app update from a week ago, LiveChat option is missing from live streams on Roku3 -4200X.  I have checked for system updates, app updates, restarted the device several times. Also tried uninstall, reinstall app. 

Anyone else having this issue ?

Model-Roku3 4200X

SW-9.4.0 build 4200-04

no SD card installed

YT app- version 1.0 build 93000128 

4 REPLIES 4\
RokuDanny-R
Roku Employee
Roku Employee

Re: Youtube - LiveChat option missing Roku3 4200X

@Denise118 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Youtube support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Youtube support here: https://support.google.com/youtube/?hl=en

Thanks,
Danny

Danny R.
Roku Forum Moderator
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chilegod
Level 7

Re: Youtube - LiveChat option missing Roku3 4200X

yes this is an issue on my roku express. 

live chat disappears after updating app. 

i notified youtube but it's the update that broke it. 

i notice the spinning wheel changed to  "loading" with the update. live streams load now that wouldn't before.

so better loading of live streams without chat option. 

i wish updates didn't remove features. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Youtube - LiveChat option missing Roku3 4200X

Hi @chilegod

I hope you're doing well. 

I'd recommend following @RokuDanny-R's suggestion above. As previously mentioned, channels on Roku are maintained by the channel provider themselves. 

Thank you for your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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chilegod
Level 7

Re: Youtube - LiveChat option missing Roku3 4200X

I'm sending back the device. That's what I would do in this case.

Thanks Kariza anyway.

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