Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Denise118
Level 8

Youtube - LiveChat option missing Roku3 4200X

After the Youtube app update from a week ago, LiveChat option is missing from live streams on Roku3 -4200X.  I have checked for system updates, app updates, restarted the device several times. Also tried uninstall, reinstall app. 

Anyone else having this issue ?

Model-Roku3 4200X

SW-9.4.0 build 4200-04

no SD card installed

YT app- version 1.0 build 93000128 

1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Youtube - LiveChat option missing Roku3 4200X

@Denise118 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Youtube support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Youtube support here: https://support.google.com/youtube/?hl=en

Thanks,
Danny

Danny R.
Roku Forum Moderator
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