Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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b-double-u
Level 8

Youtube Crashes Roku

When I select the youtube channel, it crashes the roku device and it restarts.

If I highlight the channel and use the * to get info and remove the channel, it crashes and reboots the device or hangs indefinitely (at least 15 minutes)....

I have tried searching the channel and re-adding it with no success.

If you search and use the go to channel feature, it hangs or crashes as well.

The only change I have recently made is the addition of a memory card to prevent the notice that a card is recommended. (On a side note, it does not recognize the card which is 8gb. I have tried 4 cards in total and all of them fail. Most request the format, then format, then re-initialize on each reboot).

Any ideas?

 

23 Replies
DocRoot
Level 9

Re: Youtube Crashes Roku

Which Roku device do you have?

Have you tried to clear the cache...? Using the keypad on the remote: 5xHOME, UP, 2xREWIND, 2xFFWD. The device will freeze momentarily and then restart after about 30 seconds.

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b-double-u
Level 8

Re: Youtube Crashes Roku

Sorry, I should have started with that:

 

Roku 3 - 4230x, Version 9.4.0 build  4200-04

I did try to clear the cache just now and it does the same thing.

 

Selecting the channel goes to a black screen, hangs for 20 seconds, then crashes and a reboot.

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renojim
Level 21

Re: Youtube Crashes Roku

Try removing Youtube (and Youtube TV if you have it), restart/reboot your Roku, add it back.

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b-double-u
Level 8

Re: Youtube Crashes Roku

Hi Reno Jim, I tried that first, before posting, no luck.

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Mrn
Level 8

Re: Youtube Crashes Roku

Also having this as of yesterday. Tried all the usual stuff to no avail. Suspect it'll be difficult to get Youtube or Roku to own it given past experiences with the AppleTV app... please help!

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DocRoot
Level 9

Re: Youtube Crashes Roku

There have been a number of (lengthy) threads over the last couple of weeks on a similar subject (with some suggestions as to a possible resolution):

- "YouTube Update of 2021-01-19 crashes older Roku"
https://community.roku.com/t5/Channel-Issues-Questions/YouTube-update-of-1-19-21-crashes-older-Roku/...

- "YouTube January 2021 Update has killed the App"
https://community.roku.com/t5/Channel-Issues-Questions/YouTube-January-2021-Update-has-killed-the-Ap...

- "YouTube Won't Launch"
https://community.roku.com/t5/Channel-Issues-Questions/YouTube-won-t-launch/td-p/529833 (resurrected from Dec-2019)

It is worth noting that there does appear to have been a more recent update to the YT app that has helped to resolve the issue for some.

b-double-u
Level 8

Re: Youtube Crashes Roku

This seems to be tied to the Roku update, not the youtube app. If it were the youtube app, I would be able to uninstall it and reinstall it, don't you think? Unless there is some really poor programming on the roku side that allows apps to execute code prior to being executed. This seems like a gaping security flaw, if that were the case.

 

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visitor200
Level 10

Re: Youtube Crashes Roku


@b-double-u wrote:

When I select the youtube channel, it crashes the roku device and it restarts.

If I highlight the channel and use the * to get info and remove the channel, it crashes and reboots the device or hangs indefinitely (at least 15 minutes)....

I have tried searching the channel and re-adding it with no success.

If you search and use the go to channel feature, it hangs or crashes as well.

The only change I have recently made is the addition of a memory card to prevent the notice that a card is recommended. (On a side note, it does not recognize the card which is 8gb. I have tried 4 cards in total and all of them fail. Most request the format, then format, then re-initialize on each reboot).

Any ideas?

 


How I Solved the YOUTUBE Crashes on all of my Roku's

If anyone is still having their YouTube channel crash (no matter what Roku Device or Version you have), this may finally be an answer for you:

1)  The Core issue on all of my Roku's proved to start with my official Roku Account here at roku.com where all of my Roku Devices log into a single account.  When someone in our family is  using one of my devices and adds a new channel, that new channel gets added to all of my Roku devices because they are all tied to the single account at roku.com. 

If my wife adds a channel on her Roku 3, my Ultra Roku (when I refresh or check for updates or restart) will show her new channel on my screen, but at the bottom of my channel list. 

If she moves her new channel up her home page so it appears near the top for easier clicking, then my Roku will not show she has moved the channel up and I can choose to move any and all channels on my home page without changing her home page. 

But the point here is . . . if you have more than one Roku device all under one account at roku.com, then they will affect each other when reaching the MAXIMUM number of channels that a Roku device can handle, leading to a crash on selective channels.

Solution 1: Leave all Roku Devices in one account, but REMOVE/REDUCE the number of channels (which is what I did in the next step).

Alternative:  Separate all Roku Devices into their own separate Roku accounts if you do not want one device affecting another.

2)  On the oldest Roku 3 device that was crashing, I removed YouTube and YouTube TV right away.  I then reduced my remaining channel list from 225 down to 65 channels (with my wife agreeing to which channels we for certain wanted to keep), and it took me at least 30 minutes.  There were times when I had to refresh the home screen in order to get the option to Remove back up, as I was moving faster than the Roku was used to.  I then proceeded to do the following:

3) I then Restarted the Roku, guessing it needed to clear anything of old content.  I know there is another method of "clearing the cache", but I chose just to restart.  Also, I chose not to power off and power back on.  I just did a simple Restart from the regular System Menu.

4)  After the Restart completed, I then went back to System Menu and Checked for Updates.  Because the remaining 65 channels were not disturbed, nothing was noticed in new updates.

5)  My last "step" was to freshly install the YouTube App.  After it installed, I clicked on the option to Launch the channel.  The next thing my wife and I cheered at was the successful launch of our YouTube Channel!!! 

Summary:  I have poured over hundreds of comments on the forum and have read a lot of tips, suggestions, and even some narrow solutions that only worked for a few folks.  But in the end a thought came to me that this might be because of an over-loaded "hard-drive", like the ol' days when we were using 20MB hard-drives in PC computers in the 1980s -  and the whole PC would lock up - not because the operating software was not working, but because we tried to save everything to a little ol' tiny hard-drive.  Our new PCs have gigabyte and terabyte monster drives, but for whatever reason it looks like Roku devices and the use of a single roku.com account sharing with multiple devices - may have led to an overload when we reached 225 channels.  Hard to really say, but the above worked for me.

Please share your thoughts and experiences.  I'd love to see at least one Roku user post in this topic that the above steps worked for their household too.  If not, then I guess I really am the Man in the Moon by myself. 

Currently use 2017 Roku 4660 Ultra and Roku 3 (Model 4200x), Model N1000, Software V3.1 build 1011,

Previously owned: 2015 Roku 1 Legacy, and Model 2000c, Software V3.1 build 1011
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b-double-u
Level 8

Re: Youtube Crashes Roku

Thanks visitor200, I will try that out, but I don't think that is my issue since we only have about 12 channels total on our 2 devices.

What I think is REALLY sad here is that we are all thrown into a community of peers with ZERO help from roku. It's like the blind leading the blind with everyone guessing on what COULD be the problem, when they have device logs that tell EXACTLY what the problem is and can publish fixes.

It really makes a clear statement from the company about how little they care about their customers and little they value them. So sad considering the movement towards customer centricity and the fact that all apps, computers, phones and technology are designed to improve customer experience, but I guess customer experience only applies to the app, not the experience with the BRAND. 

#CrapBrand #ZeroCustomerService

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