Channel Issues & Questions

[Dibz]

YouTube app isn’t starting, tried to remove it but when I’m trying to reinstall it won’t appear anywhere under streaming channels.

[atc98092]

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@Dibz wrote:

YouTube app isn’t starting, tried to remove it but when I’m trying to reinstall it won’t appear anywhere under streaming channels.

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When you uninstall, you must reboot the Roku. If you don't do that, it doesn't actually uninstall. Also, don't forget that when you reinstall it, the icon will be at the bottom of the grid, likely off screen quite a ways if you have lots of channels installed. 

What model Roku do you have (number, not the name)? 

[mrjlturner]

My Youtube app is loading, but nothing is playing, and I get no sub-menus. Details posted here, with no favorable responses: https://community.roku.com/t5/Channel-Issues-Questions/Youtube-not-acting-right-not-playing-anything...

[atc98092]

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@mrjlturner wrote:

My Youtube app is loading, but nothing is playing, and I get no sub-menus. Details posted here, with no favorable responses: https://community.roku.com/t5/Channel-Issues-Questions/Youtube-not-acting-right-not-playing-anything...

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Usual question: have you removed, rebooted, and reinstalled the channel? While I don't have a Premiere+, I do have a Premiere, two Ultras, and two Roku TVs, and YouTube is fine on all of them.

[Dibz]

"When you uninstall, you must reboot the Roku. If you don't do that, it doesn't actually uninstall. Also, don't forget that when you reinstall it, the icon will be at the bottom of the grid, likely off screen quite a ways if you have lots of channels installed. "

the message that helped me is above.. now its working fine. 

[mrjlturner]

UPDATE #3: Finally figured it out. My firewall was blocking web advertisements. So, I temporarily put the affected ROKU in a bypass group, and cleared cache on the ROKU, then re-launched Youtube. Once Youtube came up, I was able to sign in, and then I removed the ROKU from the bypass group on my firewall, once again blocking web advertisements, etc. This fixed my issue.

UPDATE #2: So, the below process worked for one of my Premier+ devices, but not the other I've now done the process twice, and the 2nd one just doesn't want to cooperate. Not sure why the oddity?

UPDATE: To answer your question, yes, I did do that, multiple times.

BUT...today I did something a little different, and it actually worked! So, today when I uninstalled and pulled the power, I let it sit for a few hours unplugged, rather than the typical 15 seconds or so. After plugging it back in, and reinstalling the same version (version number verified) it actually works! So, apparently there is some sort of capacitor in the ROKU that holds some RAM for some period of time greater than 15 seconds?

So, apparently we just need to update the instructions and add lots of PATIENCE into the mix

I appreciate the follow-up from the community!

Cheers!

@mrjlturner