Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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prickard
Level 8

Re: YouTube update of 1/19/21 crashes older Roku

I tried that.  Doesn't work.  Still keeps freezing and reseting.

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atc98092
Level 21

Re: YouTube update of 1/19/21 crashes older Roku

@Cardsrvc 

Filmrise has nothing to do with Roku. It's based in New York, while Roku is in the SF bay area. 

Anything happening within the YouTube channel is provided by Google. Roku has no control over what contents are within any channel other than The Roku Channel. 

No Roku device has the ability to "default" to any particular channel. A Roku TV can be configured to start on broadcast TV, but none have the ability to force a channel. I have no idea what you're seeing, but if it's within YouTube then your issue is with Google. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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prickard
Level 8

Re: YouTube update of 1/19/21 crashes older Roku

I've posted earlier but didn't leave my system information:

ROKU 4200X  serial number 1GS43M015591

 

Unable to watch Youtube Channel on my Roku3

 

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prickard
Level 8

Re: YouTube update of 1/19/21 crashes older Roku


@Barbwire wrote:

I tried all of that and it didnt work neither did the reddit fix...


Same here!  I also got an error that said youtube could not be reinstalled to the network check your connection.  It was working 2 hours ago.

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M_N_B
Level 7

Re: YouTube update of 1/19/21 crashes older Roku

Roku Device Model - 4200X - Roku 3

Serial # - 1GU4AC065399

Software Version - 9.4.0 - build 4200-04

Tracker ID - Unable to produce a Tracker ID as system is completely frozen

User Experience - System freezes when attempting to launch the YouTube app

Only occurs with the YouTube app

TerryR
Level 8

Re: YouTube update of 1/19/21 crashes older Roku

-Roku device model...4200X-ROKU3
-serial number...1GU4AC007998
-device ID...
-software OS/version...9.4.0•build 4200-04


-does this issue occur on a specific channel?...only on YouTube—the channel does not open, freezes all control of ROKU, after about a minute ROKU restarts.

if so, what channel and what version/build is the channel ...YouTube Version 1.0•build 93000123

-tracker ID when this issue occurs...Issue ID 98-037-730

-steps to reproduce the issue you are seeing...the issue repeats every time thebYouTube channel is selected. I have tried removing the channel, then restarting ROKU, then reinstall YouTube channel, which produces the same results.

SRagg
Level 7

Re: YouTube update of 1/19/21 crashes older Roku

My YouTube does the same thing , it said Jan 26 , 21 update 

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Reneethomas
Level 7

Re: YouTube update of 1/19/21 crashes older Roku

3800x- streaming stick

YFOOGD831078

9.4.0 build 4200-55

youtube channel

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tbnman1
Level 7

Re: YouTube update of 1/19/21 crashes older Roku

Only YouTube crashes - please help!

Model: 4210X Roku 2

SN: 5Y259T148531

Version: 9.4.0 build 4200-04

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tbnman1
Level 7

Re: YouTube update of 1/19/21 crashes older Roku

It also crashes when I try to cast from my phone app

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