Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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SpringsteenFan
Level 8

Re: YouTube update of 1/19/21 crashes older Roku

-Roku device model: 4210X - Roku 2
-serial number: 5Y25AE181804
-device ID: (I don't see where this is)
-software OS/version: 9.4.0 build 4200-04


(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)

Yes, this is only the YouTube channel. Version 1, Build 93000123

-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Issue ID 04-031-825

Timestamp 2021-01-23T02:25:15Z


-steps to reproduce the issue you are seeing: Try to launch the YouTube channel. Nothing happens for a while. Then the screen goes blank. No keys on the remote work, you can't get back to the Home screen. Then the device reboots.

istelecom
Level 8

Re: YouTube update of 1/19/21 crashes older Roku

here is buffering since the upgrade, ONLY IN YOUTUBE APP, i already uninstall, reinstall, factory reset, updating, all my other services are OK.... my roku is a model roku 4 ,,, the internet is ok, is connect via wire/ethernet, and the download speed is 100 mb with TELMEX and 200 mb with MEGACABLE, i have two internet services via optical fiber working ok...., and I´m in MEXICO... the problem is the last update of youtube app

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angelwolf71885
Level 8

Re: YouTube update of 1/19/21 crashes older Roku

Here is the link to give YouTube feedback on there roku app

https://www.youtube.com/tv/feedback

Roku 2 4210
tailleur
Level 8

Roku 3 crashing when trying to start Youtube

Youtube wont even start up on my Roku 3 this morning. It automatically reboots. I've done it 3 times now. Is anyone else having this issue?

Jim12
Level 7

Re: YouTube update of 1/19/21 crashes older Roku

I have same crash on Roku 3.  Opening the youtube channel crashes Roku every time, even after the restart.  For me the fix was to wait for roku restart and then open a different app/channel first.  Then, I can go back and open the youtube channel without it crashing.  

Then, it's ok for a few days. Crashed again. Did the same as above, and working again.   Looks like something gets stuck in persistent memory. Opening a different app first seems to fix the issue for me

SpringsteenFan
Level 8

Re: YouTube update of 1/19/21 crashes older Roku

For what it's worth, I splurged on a new Roku Express at Walmart and the YouTube app works fine on it.

nspaul
Level 7

Re: YouTube update of 1/19/21 crashes older Roku

Yep, same behaviour for me on my Roku 3. Hopefully this gets fixed with a patch. I do plan to upgrade to a new Roku sometime soon, but I'd prefer to do so voluntarily rather than have apps start bricking it.

Syntox999
Level 7

Re: YouTube update of 1/19/21 crashes older Roku

I'm glad it's not just me... it's driving me mad. Roku


@SpringsteenFan wrote:

As of Jan. 20, 2021, the YouTube app no longer works on our older model Roku -- it's a Roku 2. When you try to launch the app, the entire Roku device freezes up, after several seconds, the screen goes dark and the device reboots. I've tried multiple times, including after uninstalling and reinstalling the app. I noticed that the app was last updated on 1/19/21.

Does anyone have an older Roku on which the YouTube app is still working? Or for that matter, can anyone confirm that the latest YouTube update actually works on a newer Roku device?



from 2016.

NickSper
Level 7

Re: Roku 3 crashing when trying to start Youtube

I'm having the same issue on 2 of my Roku 3 devices. Just noticed it crashing today 1/23/2021 when I open the YouTube app on either one. 

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caulrohit
Level 7

Re: YouTube update of 1/19/21 crashes older Roku

You tube has been crashing since 01/19/2021. From yesterday, it has stopped working completely

Here are the details of my device.

ROKU 3

model: 4230X

SN: 4E653U179487

SW Version: 9.4.0 build 4200-04a

Thanks

 

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