Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I've found that when casting when there's an existing app/channel on the Roku (such as YouTube) it attempts to use the installed channel. So it crashing isn't surprising. What model Roku are you using?
Dan Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
Youtube TV was working until it updated. I have removed the app, power-cycled the unit, re-installed the app and my Roku Express+ still freezes. I have done this multiple times. I have even tried switching networks from Verizon to AT&T and it still freezes.
I figured I'd organize this a bit and give the thorough info:
Can you please provide us the following information: -Roku device model: 4200X-Roku 3 -serial number: 1GS43MO15591 -device ID: No info -software OS/version: 9.4.0 Build 4200-04
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel Every time I try to go into ym Youtube channel my Roku freezes then resets. I have tried all suggested steps. Cleaing cache, reseting Roku after deleting youtube channel then reinstalling. -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times): I am unable to, Roku freezes up. -steps to reproduce the issue you are seeing: Every time I try to go into my Youtube channel.
I don't know why but ever since 1/25 my YouTube is working well. I forgot to mention that when it did, I got a note bubble that said I was logged out and I needed to log in again.
Maybe if folks first remove the app from the Roku, access YouTube from another device, log out, then do the restart and reload app process, this will make a difference. Not sure if this will work but that's one difference I noted when my Roku 2 was able to bring YouTube up again.
We believe this issue has been resolved. Please remove the channel, restart your device, and then add the channel back to see if you are still seeing the issue you are reporting. The Youtube channel version should be 1.0.93000128 (the channel version can be found by selecting the channel and pressing the * button).