Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mkvien
Level 7

Re: YouTube update of 1/19/21 crashes older Roku

I have the same issue on mine.

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RokuMary-F
Roku Employee
Roku Employee

Re: YouTube update of 1/19/21 crashes older Roku

Hi @mkvien,

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If you are still unable to resolve the issue, you'll want to contact Youtube support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach them here: https://support.google.com/youtube/?hl=en#topic=9257498
Thanks,

Mary

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Jay07
Level 7

Re: YouTube update of 1/19/21 crashes older Roku

Thats the same one I have and It doesn’t work


@SpringsteenFan wrote:

For what it's worth, I splurged on a new Roku Express at Walmart and the YouTube app works fine on it.


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RokuMary-F
Roku Employee
Roku Employee

Re: YouTube update of 1/19/21 crashes older Roku

Hi @Jay07,

Thanks for the note.

Have you tried removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'? Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
You can reach them here: https://support.google.com/youtube/?hl=en#topic=9257498
Thanks,

Mary

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