Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
We have 2 different devices (same Roku/different TVs) with the same issue.
Roku device model 3600 - Roku Stick -serial number - 5S674U172482 -device ID ? -software OS/version - 9.4.0 - build 4200-24 -does this issue occur on a specific channel? This only (so far) happens on YouTube, build 93000128 (supposed to be most current)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) - This functionality is unavailable as the system freezes/crashes once the YouTube app is selected -steps to reproduce the issue you are seeing - Simply click on YouTube to try and open the app - it happens every time
I’ve updated all possible software, reinstalled YouTube, and eliminated a number of unused apps (only have 20 installed).
Exactly the same thing happens to me. If I try to launch You Tube the entire roku system freezes. I have to unplug roku and turn off the tv then open roku again. I have deleted You Tube and then reinstalled it but as soon as I launch the channel roku freezes. Mine is 2015 also.
We would recommend removing any unused channels from your Roku device. Then try removing the Youtube channel from the Roku home screen. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
Does this clear up the issue you are seeing? Please keep us posted.
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Dan Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.