Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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atc98092
Level 21

Re: Roku 3 crashing when trying to start Youtube

@mjambhekar 

There's been several threads about this issue. I posted a link in one of them that was specific to YouTube support for Roku, but I can't find it at the moment. This link is the general YouTube support site, and there might be a link to Roku specific support within it. 

https://support.google.com/youtube/?hl=en#topic=9257498

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
tailleur
Level 8

Re: Roku 3 crashing when trying to start Youtube

I think I went here... That's The only thing I'm finding in my history.

https://support.google.com/youtubetv/?hl=en

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atc98092
Level 21

Re: Roku 3 crashing when trying to start Youtube

That link appears to be YouTube TV specific, which is a separate channel/app. But they might get you to the support staff anyway. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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NoThanksInAusti
Level 7

Re: YouTube update of 1/19/21 crashes older Roku

Yes, I blame Roku because their device is crashing. It should be impossible for a channel to crash their hardware 

NoThanksInAusti
Level 7

Re: YouTube update of 1/19/21 crashes older Roku

I did the hokey pokey and YouTube works again. thanks for posting the super secret keystrokes from Reddit I appreciate it.

Now someone at Roku needs to get busy and fix it. If that involves reaching out to Google so be it. My relationship's with your device and it should not crash or lock up when a channel does something naughty if indeed they're doing something naughty.

tailleur
Level 8

Re: Roku 3 crashing when trying to start Youtube

That's what I thought too but under devices it mentions the roku 3. 

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mjambhekar
Level 7

Re: Roku 3 crashing when trying to start Youtube

Thanks all who responded. 

I restarted my Roku and the Youtube app did work when it was the first app fired up. I was able to get into the app and use the Send Feedback option in the Settings menu to send Feedback. And the "help" option in the app also directed me to go to https://www.youtube.com/tv/feedback to report issues/feedback.

Providing the link here again, in case anyone else needs it: https://www.youtube.com/tv/feedback

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sohsie
Level 7

Re: YouTube update of 1/19/21 crashes older Roku

I have a roku 3600x streaming stick. Same issues as everyone else.

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Barbwire
Level 8

Re: YouTube update of 1/19/21 crashes older Roku

Model 4210x- roku 2

serial- 4a653R025227

software version - 9.4.0 build 4200-04

i have removed channel and readded and it still doesnt work

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tailleur
Level 8

Re: Roku 3 crashing when trying to start Youtube

Confirmed! Mines working now too.

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