Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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kcrary
Level 7

YouTube update broke the app

YouTube pushed an update to my Roku Express some time recently. I took the update today. Now most videos won't load. The circling dot that it displays while the video is loading never ends now.

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MaryFranco
Roku Employee
Roku Employee

Re: YouTube update broke the app

Hi @kcrary,

Thanks for the post.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
You can reach them here: https://support.google.com/youtube/?hl=en#topic=9257498

Thanks,

Mary

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