Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Pusheen1
Level 7

YouTube search function freezes app on Roku Premiere

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I see on previous forums that there have been issues with YouTube on Roku devices, with some resolution happening in October 2020, but my device is still having a problem. Since upgrading to a Roku Premiere, YouTube now loads successfully, but as soon as I navigate to the search function the app freezes and I have to do a hard exit to the Roku home screen. I have tried removing the channel and resetting my device, with no luck. Thanks.

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RokuDanny-R
Roku Employee
Roku Employee

Re: YouTube search function freezes app on Roku Premiere

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@Pusheen1

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Youtube support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Youtube support here: https://support.google.com/youtube/?hl=en#topic=9257498
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: YouTube search function freezes app on Roku Premiere

Jump to solution

@Pusheen1

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Youtube support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Youtube support here: https://support.google.com/youtube/?hl=en#topic=9257498
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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