Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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bigwave13
Level 7

YouTube (not you tube tv) won't open

I keep having to remove YouTube, restart the system and re-add YouTube (and subsequently sign back in to YouTube).  Every day to every other day, the channel just won't open.  I click on it, the Roku "bings", but it doesn't open.  Then I have to go through that sequence to be able to watch.  Obviously, it's VERY annoying.  How do I fix this?

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DBDukes
Community Streaming Expert

Re: YouTube (not you tube tv) won't open


@bigwave13 wrote:

I keep having to remove YouTube, restart the system and re-add YouTube (and subsequently sign back in to YouTube).  Every day to every other day, the channel just won't open.  I click on it, the Roku "bings", but it doesn't open.  Then I have to go through that sequence to be able to watch.  Obviously, it's VERY annoying.  How do I fix this?


What you're experiencing isn't normal. And it's something most users don't encounter. So, let's get a little more information about your setup. You didn't provide the model number of your Roku device. That's always helpful. The software version is helpful, too. Settings > System > About

Are you using a VPN?

Are you in the USA? If not, what country are you in?

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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bigwave13
Level 7

Re: YouTube (not you tube tv) won't open

Thanks for helping.  Sorry, I forgot to put that stuff in when I posted.  I am in the USA.  I am not using a VPN.  I will have to check the modem number and software when I get home.

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OwnerofDevices
Level 10

Re: YouTube (not you tube tv) won't open

The same issue happens to me on my 2018 Sharp Roku TV. The problem is intermittent, but I have been just restarting my TV in order to fix the issue, no need to uninstall and reinstall YouTube for myself.  

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johnsonray345
Level 7

Re: YouTube (not you tube tv) won't open

We too are having this same issue with the Youtube app, as well as the Roku channel app now. This thing with youtube started early last week, but didn't start with Roku until 3 days ago.

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johnsonray345
Level 7

Re: YouTube (not you tube tv) won't open

I also apologize, our Tv is the Onn 50in ROKU Tv. Its about a year ood now. Our grandsons Highsence 32in Roku Tv. Has no issues with Youtube, not sure about the Roku channel however I will check it today and get back. I find it strange that the Tv opens every app accept Youtube and the Roku channel. I figured the deal with youtube is due to Roku and Google's money issues.

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DBDukes
Community Streaming Expert

Re: YouTube (not you tube tv) won't open


@johnsonray345 wrote:

I also apologize, our Tv is the Onn 50in ROKU Tv. Its about a year ood now. Our grandsons Highsence 32in Roku Tv. Has no issues with Youtube, not sure about the Roku channel however I will check it today and get back. I find it strange that the Tv opens every app accept Youtube and the Roku channel. I figured the deal with youtube is due to Roku and Google's money issues.


Don't make the mistake of thinking the Google-Roku dispute extends beyond YouTube TV. The current dispute does not impact YouTube, it only impacts YouTube TV.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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johnsonray345
Level 7

Re: YouTube (not you tube tv) won't open

Ok, that makes sense, thank you fir the info. I dont understand why I dont have the option to remove the Roku channel on this Onn 50in Roku Tv so I can remove and install it again like I have with Youtube.

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DBDukes
Community Streaming Expert

Re: YouTube (not you tube tv) won't open


@johnsonray345 wrote:

Ok, that makes sense, thank you fir the info. I dont understand why I dont have the option to remove the Roku channel on this Onn 50in Roku Tv so I can remove and install it again like I have with Youtube.


If you have a subscription through an app using Roku billing, you can't remove the app unless you cancel the subscription. If you've subscribed to stuff through The Roku Channel, you can't remove The Roku Channel. Same with Netflix; if you've subscribed to Netflix through Roku, you can't remove Netflix. And so on.

Log in to https://my.roku.com/ and click Manage your subscriptions to see if there is a subscription.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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StreamerUser
Community Streaming Expert

Re: YouTube (not you tube tv) won't open


@bigwave13 wrote:

I keep having to remove YouTube, restart the system and re-add YouTube (and subsequently sign back in to YouTube).  Every day to every other day, the channel just won't open.  I click on it, the Roku "bings", but it doesn't open.  Then I have to go through that sequence to be able to watch.  Obviously, it's VERY annoying.  How do I fix this?


Known solutions/workarounds for YT app not loading:

1) Check for updates (Settings/System/System updates/Check now) - try again

2) Change your Theme to the Roku Default (Settings/Theme/Restore default theme) - try again

3) Change your Screensaver to a Roku clock (Settings/Theme/Screensavers) - try again

4) Remove YT app, RESTART ROKU (Settings/System/System restart), Add YT app - try again

5) Network connection reset (Settings/System/Advanced system settings) - try again

6) Completely unplug power from Roku for 10-15 minutes - try again

7) Factory reset (Settings/System/Advanced system settings) <--- last resort

StreamerUser
Roku Community Streaming Expert

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