Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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BillieM
Level 7

YouTube not working on Roku devices

I have 2 Roku TVs one is a hisense the other is an onn. Also have a Roku express. When I load the YouTube app the screen says the channel is not available. This is happening on all 3 devices. I have tried to uninstall and reinstall channel. Also tried to do a system restart and nothing has worked. 

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6 REPLIES 6\
makaiguy
Community Streaming Expert

Re: YouTube not working on Roku devices

  • Where are you located?
  • Are you using a VPN that masks your location?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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BillieM
Level 7

Re: YouTube not working on Roku devices

I’m in Louisiana and no I’m not using a VPN

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80
Level 8

Re: YouTube not working on Roku devices

Me too.. I've tried EVERYTHING.. someone's not being straight with us and wasting everyone's time with useless remedies..

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StreamerUser
Level 20

Re: YouTube not working on Roku devices

@80 

You didnt mention your Roku model # and firmware version: Settings/System/About

To be blunt, the problem is caused by a combination of poor/bloated RokuOS updates coupled with poor/bloated YT/YTTV updates.

Known solutions/workarounds for YT app not loading/closing to Home:

1) Check for updates: Settings/System/System update/Check now - try again

2) Restart Roku: Settings/System/System restart/Restart - try again

3) Change your Theme to the Roku Default: Settings/Theme/Restore default theme - try again

4) Change your Screensaver to a Roku clock: Settings/Theme/Screensavers - try again

5) Remove SD card (if installed) - try again

6) Remove YT app, RESTART ROKU: Settings/System/System restart/Restart, Add app - try again

7) Network connection reset: Settings/System/Advanced system settings/Network connection reset - try again

8) Completely unplug power from Roku for 10-15 minutes - try again

9) Factory reset: Settings/System/Advanced system settings/Factory reset <--- last resort

NOTE for #6: Do not remove the YouTube TV app - you will not get the app back until the end of the dispute.

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Pbsetter
Level 8

Re: YouTube not working on Roku devices

This sucks. Any update on dispute status?

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StreamerUser
Level 20

Re: YouTube not working on Roku devices


@Pbsetter wrote:

This sucks. Any update on dispute status?


These YT/YTTV loading issues arent specifically related to the dispute status, though it may impact their ability to be fixed/addressed in a more timely manner.

Any news will most likely be the announcement of a resolution, and nothing until then.

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