Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Galante21
Level 7

Re: YouTube not working on ROKU

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System update worked!! Thank you. 

roku was updated yesterday when I checked so I assumed that wasn’t issue. Silly me!

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salmeck
Level 7

Re: UNRESOLVED - June 2021 YouTube not working on ROKU

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I'm having same issue with YouTube on Roku: restarted, redownloaded app several times and made my updates. It's still happening. My guess is it's something between Roku and Google. Google Play Movies and TV went away at the same time as this problem started. It needs to get fixed or Roku is going to start losing $ on the one product they have. 

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Xerotrek328
Level 8

Re: UNRESOLVED - June 2021 YouTube not working on ROKU

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It was down last week for a few days then it was fixed or patched or whatever. Now it is down AGAIN. I cannot open regular old YouTube from the icon on my tv using my roku player. Everything else works fine. Roku channel Netflix Hulu Tubi Pluto cw peacock.  This is bs man. My internet is fine. My wifi is fine. It’s the second time it’s not working in the last week snd they fixed it already but. Or it’s fd up again.   So.  I’m complaining again. And when they fb it up a third time I’ll be back here to **bleep**. 

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Xerotrek328
Level 8

Re: UNRESOLVED - June 2021 YouTube not working on ROKU

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So u all are paying for the YouTube tv app.  I’m not. I only use the free YouTube to watch videos. Not paying for that extra stuff.  The normal YouTube app itself doesn’t open and that is stupid as f. They can make TWO apps and two icons for the roku screen u know. One for the YouTube tv that I pay for and another for the free content that has a billion ads that anyone can het on their phone with internet connection. Linking the two is stupid. Cw has two apps. Cw seed and normal cw. Why can’t there be two icons one for paid one for free content?  This isn’t hard.  Then if there is an issue with one the other isn’t affected.  Why am I the one thinking of this instead of those paid to do so. Where it has been Done already with other icons?    Moronic company 

Drongo
Level 8

Re: UNRESOLVED - June 2021 YouTube not working on ROKU

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It is happening every day, at least I know I do not need to worry about rebooting or reinstalling the app, I just go to settings and system update, then go back to main menu.

It is ridiculous, I am guessing that it is a certificate issue or something to do with encryption that includes the date.

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ctgriffi
Level 7

Re: UNRESOLVED - June 2021 YouTube not working on ROKU

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We are having same problem: We have two different Roku models and both are constantly having difficulty opening the standard YouTube channel. This has been happening for weeks now and is extremely annoying since it’s my favorite channel, currently.

Only a system reset seems to help and even that doesn’t always work. Smiley Sad

Please fix this, ROKU!

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RokuDanny-R
Roku Employee
Roku Employee

Re: UNRESOLVED - June 2021 YouTube not working on ROKU

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Hi everyone,

Thanks for the posts.

We would recommend checking for a system update on your Roku device and rebooting your Roku device to see if you are still experiencing the issue.

If you are still seeing this issue occur after following the troubleshooting step above, please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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SoloLuna
Level 7

Re: UNRESOLVED - June 2021 YouTube not working on ROKU

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I had the same issue. I deleted the app, then went to settings‐system ‐ power- system restart- then added YouTube. Hope this helps.

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TC1836
Level 7

Re: UNRESOLVED - June 2021 YouTube not working on ROKU

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The system update ( settings -> system -> system update ) worked for me. Thanks to the USERS that posted here to help. 

Roku: you need to address this. We know you know it’s an ongoing issue. Fix it. Thanks. 

melvinsch
Level 7

Re: UNRESOLVED - June 2021 YouTube not working on ROKU

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I have the same problem.  Just a bleep and gone.  YouTube no more.  Surprised to see so many people having the same problem.  Don't know if it is Roku or YouTube. Hope someone fixes the problem soon. YT is one of my favorite channels and I hate to keep watching it on my computer.

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