Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
If you are still seeing this issue occur after following the troubleshooting step above, please provide us with the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing
Once we have this information we will be able to pass it along to the appropriate team to investigate further.
Thanks for the posts and your patience while we worked to resolve this issue. We have identified the cause and this issue has now been fixed.
For clarification, if you are experiencing an issue with Youtube (or other channels) that state the channel could not run because it could not be reinstalled from the network, please apply the latest fix by following the instructions below to manually check for a software update.
Press the Home button on your Roku remote.
Scroll up or down and select Settings.
Select System update.
Select Check Now to manually check for update.
If you are experiencing another issue, not related to what has been described above, we would recommend creating a new post stating what the issue is in detail.
I have been having a similar issue. It began happening in either April or May 2021 and I just keep getting the main YouTube screen with a circle that just keeps going round and round, but nothing else happens. If I don't sign into my YouTube account then the app will load up within about 30 seconds, but the minute I've logged into my account it refuses to load up, no matter how long I leave it. I've tried uninstalling and reinstalling it 3 times on different days and in different months (my last attempt was today, after having had it uninstalled for over a month). Please fix the problem Roku.
Same problem here, since at least yesterday. For clarity:
The main YouTube app is not working. When you click on the app, you simply here a beep acknowledging the click, but nothing happens. The app doesn’t open and no error message appears. The original poster, and I, have deleted and reinstalled the app and that did not fix it. App version is 2.20, build 93005141.