Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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StreamerUser
Level 20

Re: YouTube not working Sept 2021

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@GreParo 

Due to the Roku & Google dispute, if you remove the YTTV app you wont get it back until the dispute is resolved.

StreamerUser
Level 20

Re: YouTube not working Sept 2021

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@JJcook 

The issue should be resolved - check for updates:  Settings/System/System update/Check now.

A Factory Reset does not remove apps from your account, but it does clear and reinstall them on the device.

PriorityMan
Level 7

Re: YouTube not working Sept 2021

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I am having the same problem with You Tube and You Tube TV only.  All other channels e.g. Netflix, Discovery+. etc.  are working fine.  I am getting message that says it "cannot LOAD this channel from the network.  Check Network connection."  Network is fine as other channels are working ok.  Also have three other ROKU's on different tv's and they are all fine -- so far !!!  Tried all the fixes and none work on this TV's Roku.

PriorityMan
Level 7

Re: YouTube not working Sept 2021

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I just did the system update *no updates and was current) and also System Reset, and my You Tube TV is back.  thank you.  Tried these both before with no luck.  Seems to have fixed the problem.

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turkeytrot
Level 8

Re: YouTube not working Sept 2021

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THE ISSUE IS NOT RESOLVED and Roku Customer Support is worthless. I've been a YouTube TV and Roku subscriber for 4 years, and was satisfied. A few days ago I lost cable internet for a couple hours due to a Xfinity-Comcast outage in my area.  I reset my gateway wi-fi router thinking it was the problem - it wasn't. When Xfinity restored service, everything on Roku worked for 1/2 day, then both YouTube TV and YouTube apps on Roku quit working.  I got the message on both saying app could not be loaded to the "network connection problem".  All other apps worked fine.  

I followed all of the instructions on this Roku post about YouTube issue:  "Resolved: Channel launch issue - "Can't run channel".   DON'T WASTE YOUR TIME.  YouTube app is now being blocked by Roku and won't load. 

I spoke to YouTube customer support yesterday (unlike Roku they will actually call you back) and they confirmed uninstalling and reinstalling their apps in Roku WILL NOT WORK  - the apps are being blocked by Roku. YouTube had no solution -said that at "some time in the future the problem will be resolved", but also said YouTube TV will not be reappearing on Roku.

Goodbye Roku and good riddance!  I've unplugged your USELESS streaming stick and will be receiving Amazon Fire TV streaming stick (3rd generation) in a a couple days.   

RokuDanny-R
Roku Employee
Roku Employee

Re: YouTube not working Sept 2021

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Hi everyone,

Thanks for the posts and your patience while we worked to resolve this issue. We have identified the cause and this issue has now been fixed.

For clarification, if you are experiencing an issue with Youtube (or other channels) that state the channel could not run because it could not be reinstalled from the network, please apply the latest fix by following the instructions below to manually check for a software update.

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select System update.
  5. Select Check Now to manually check for update.

If you are experiencing another issue, not related to what has been described above, we would recommend creating a new post stating what the issue is in detail.

We will be closing this thread out.

Thanks,
Danny

Danny R.
Roku Forum Moderator

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