Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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floridaliving
Level 7

YouTube not playing videos

For some odd reason this evening my YouTube app isn't playing videos. I can get into YouTube and select the videos but when I try to play them it shows the video length as 0:00 and they won't play. I've tried deleting and restarting a couple of times. Anyone else having this issue?

2 Replies
Spatler
Level 7

Re: YouTube not playing videos

I’m having the same problem. Started today around 4pm eastern time. Some YouTube videos will play fine, but the majority will not play. Video length says 0:00. Just goes to a black screen. Weird that some will play and others won’t.

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MaryFranco
Roku Employee
Roku Employee

Re: YouTube not playing videos

Hi @floridaliving @Spatler,

Thanks for the post.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
You can reach them here: https://support.google.com/youtube/?

Thanks,

Mary

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