Channel Issues & Questions

[bubba9999]

Having trouble getting YouTube to load on older TCL ROKU SMART TV.  The load process completes the 100% load cycle then returns to home screen and locks the TV screen; have to restart.  I have gone through the process of resetting router and extender, power down the TV with the button while the TV is unplugged, restart TV, reset internet connection and re-connect internet.  Internet speed is good.  Both Roku and YouTube are up to date.  All other channels work fine; loads fast and runs.  07/06/Having trouble getting YouTube to load on older TCL ROKU SMART TV.  The load process completes the 100% load cycle then returns to home screen and locks the TV screen; have to restart.  I have gone through the process of resetting router and extender, power down the TV with the button while the TV is unplugged, restart TV, reset internet connection and re-connect internet.  Internet speed is good.  Both Roku and YouTube are up to date.  All other channels work fine; loads fast and runs.  07/06/2021 7:47 pm.

[StreamerUser]

You didnt mention your Roku model # and firmware version: Settings/System/About

Known solutions/workarounds for YT app not loading:

1) Check for updates (Settings/System/System updates/Check now) - try again

2) Change your Theme to the Roku Default (Settings/Theme/Restore default theme) - try again

3) Change your Screensaver to a Roku clock (Settings/Theme/Screensavers) - try again

4) Remove YT app, RESTART ROKU (Settings/System/Power/System restart), Add YT app - try again

5) Network connection reset (Settings/System/Advanced system settings) - try again

6) Completely unplug power from Roku for 10-15 minutes - try again

7) Factory reset (Settings/System/Advanced system settings) <--- last resort

Otherwise, you'll need to contact TCL:  https://support.tcl.com/contact-us

[demsd]

Always reboot the device, and if that does not work, remove the channel, reboot, then add the channel again.