Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Mmelendez92003
Level 7

YouTube content will not load after Oct 2020 update

Youtube completely stopped working after updating my insignia roku tv model number 7303X this month. I've tried uninstalling and reinstalling but just get an error when I try to use the channel. Please help.

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: YouTube content will not load after Oct 2020 update

@Mmelendez92003 

Thanks for the post.

Firstly, when removing a channel, please make sure to restart your Roku TV before adding the channel back again.

If you are still unable to resolve the issue, can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)


Thanks,
Danny

Danny R.
Roku Forum Moderator
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dewala
Level 7

Re: YouTube content will not load after Oct 2020 update

I’m having the same issue. YouTube will not download. Tried taking off, restarting Roku and then adding back. Nothing works. We don’t have access to cable, so we depend on YouTube for a lot of information. Anyone have any ideas how to fix? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: YouTube content will not load after Oct 2020 update

@dewala 

Thanks for the post.

Can you please provide us with the requested information from my previous post?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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