Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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S3
Level 7

YouTube and Netflix go back to Home screen

I have a tcl roku tv model 40s325 my YouTube and Netflix app revert back to the Home Screen I have trouble shooter every option HELP what do I do? 

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5 REPLIES 5\
RokuDanny-R
Roku Employee
Roku Employee

Re: YouTube and Netflix

@S3

Thanks for the post.

Try removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more.

Does this clear up the issue you are seeing?
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Cpez634
Level 7

Re: YouTube and Netflix

I am having the same issue and that did not work.

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RokuMary-F
Roku Employee
Roku Employee

Re: YouTube and Netflix

Hi @Cpez634,

Thanks for posting in the Roku Community!

I'd be happy to take a closer look to see how we can help get you up and running.

We need more details to better understand what you're experiencing:

  1. Does the issue only occur on Netflix and Youtube or all channels on your Roku device?
  2. Could you please verify if you getting any error messages/codes when you are trying to access your Roku device?
  3. Have you tried rebooting your wireless network to see if that resolves the issue you are experiencing?

We recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve channel playback issues? | Official Roku ...

Please keep us posted and we'll continue assisting you from there!

Many thanks,
Mary

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Moniemariee
Level 7

Re: YouTube and Netflix go back to Home screen

I’m having the same issue and it every aggravating and I tried everything to try to fix it and idk what to do 

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RokuDanny-R
Roku Employee
Roku Employee

Re: YouTube and Netflix go back to Home screen

@Moniemariee

Thanks for the post.

Please see @MaryFranco's previous post and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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