Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

YouTube account login issue

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Hello there. The issue I am having is complex, so I'll do my best to describe it.

When I sign into YouTube on my phone with my email, I get an option to choose which account I want to use, one that has a lot of subscribers, and one that is just my email address, unused.

When I sign into YouTube on my Roku device, it just defaults to one of the unused accounts that is associated with my email.

Using the option to sign in on my phone through the roku app doesn't do anything, the YouTube app just defaults to using the inactive account.

 

Thanks in advance for any help on this.

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Roku Employee
Roku Employee

Re: YouTube account login issue

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@Skyman2002 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact Youtube support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Youtube support here: https://support.google.com/youtube/?hl=en#topic=9257498

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 7

Re: YouTube account login issue

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The Roku YouTube app only uses the account with no subscribers.The Roku YouTube app only uses the account with no subscribers.


@Skyman2002 wrote:

Hello there. The issue I am having is complex, so I'll do my best to describe it.

When I sign into YouTube on my phone with my email, I get an option to choose which account I want to use, one that has a lot of subscribers, and one that is just my email address, unused.

When I sign into YouTube on my Roku device, it just defaults to one of the unused accounts that is associated with my email.

Using the option to sign in on my phone through the roku app doesn't do anything, the YouTube app just defaults to using the inactive account.

 

Thanks in advance for any help on this.


 

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Roku Employee
Roku Employee

Re: YouTube account login issue

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@Skyman2002 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact Youtube support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Youtube support here: https://support.google.com/youtube/?hl=en#topic=9257498

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: YouTube account login issue

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Hey @Skyman2002, I'm having the same problem. On YouTube I seem to have an 'owner account, no channel' and also a 'channel' with subscribers, and my Roku always seems to connect to the former rather than the latter.

Have you worked out whether it's possible to change the YouTube behaviour so that it defaults to the other channel? I've been going round and round in circles on YouTube Help. 

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Level 7

Re: YouTube account login issue

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I have two youtube accounts tied to one email address, but I can only view the one that I do not use. Are there any options to be able to choose which account I use that is associated with my email address. FireTV can.

Please advise.

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