Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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bearhawklife
Level 7

YouTube TV will not connect

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As of yesterday evening, 9-6-2021, when I select the YouTube TV icon from the channel screen it appears to connect, then returns to the channel screen again.  Multiple attempts, same results.  YouTube TV will not connect.  All other apps connect properly.  

Please advise.

Thank you!

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1 Solution

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RokuKariza-D
Roku Employee
Roku Employee

Re: YouTube TV will not connect

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Hello @bearhawklife

I hope you're doing well.

Channels on Roku are developed and maintained by the channel developer themselves. We suggest reaching out to YouTube TV support to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can contact them here: https://support.google.com/youtubetv/gethelp

Thank you for your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

7 REPLIES 7\
RokuKariza-D
Roku Employee
Roku Employee

Re: YouTube TV will not connect

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Hello @bearhawklife

I hope you're doing well.

Channels on Roku are developed and maintained by the channel developer themselves. We suggest reaching out to YouTube TV support to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can contact them here: https://support.google.com/youtubetv/gethelp

Thank you for your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
StreamerUser
Level 20

Re: YouTube TV will not connect

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@bearhawklife 

You didnt mention your Roku model # and firmware version: Settings/System/About

You can always access YTTV through the YT app:  Open YouTube, and select YouTube TV from the lower left corner of the UI Menu.

Known solutions/workarounds for apps not loading/closing to Home:

1) Check for updates: Settings/System/System update/Check now - try again

2) Restart Roku: Settings/System/System restart/Restart - try again

3) Change your Theme to the Roku Default: Settings/Theme/Restore default theme - try again

4) Change your Screensaver to a Roku clock: Settings/Theme/Screensavers - try again

5) Remove SD card (if installed) - try again

6) Network connection reset: Settings/System/Advanced system settings/Network connection reset - try again

7) Completely unplug power from Roku for 10-15 minutes - try again

8) Factory reset: Settings/System/Advanced system settings/Factory reset <--- last resort

NOTE for #6: Do not remove the YouTube TV app - you will not get the app back until the end of the dispute

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LPH22
Level 7

Re: YouTube TV will not connect

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There's no option to connect to YouTube Streaming TV plus live(like Hulu) on my Roku Express 4K+.

I was told that I could connect to this when I purchased.

 

 

LPH22
Level 7

Re: YouTube TV will not connect

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It's literally out of the box brand new.....I just set it up and it automatically updated. Not showing YouTube streaming plus live as an option. Hulu is there, along with others

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youtubetvhelp
Level 8

YouTube TV Customer Support Number: +1 800-705-2419 (US Only)

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YouTube TV Customer Support Number: +1 800-705-2419 (US Only)

To solve YouTube TV Not Working on Roku, Direct Call to solve queries.

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youtubetvhelp
Level 8

YouTube TV Customer Helpline Number: +1 800-705-2419 (US Only)

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YouTube TV Customer Helpline Number: +1 800-705-2419 (US Only)

To solve YouTube TV Not Working, Direct Call to solve queries.
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youtubetvhelp
Level 8

YouTube TV Customer Service Number: +1 800-705-2419 (US Only)

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YouTube TV Customer Service Number: +1 800-705-2419 (US Only)

If you are facing issue related YouTube TV, Simple dial YouTube TV Helpline number, a representative will assist you and solved you error in simple steps. Thanks
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