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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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TnLCornwell
Level 8

YouTube TV poor performance in last 4-6 weeks. (as of 1/23/2021)

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I have noticed a significant performance drop in the YouTube TV channel within the last 4-6 weeks.
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I have tried the usual tactics:  remove channel, reset, clear cache, add channel, reset, ...  all to no avail.

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My TCL  Roku TV has this issue with JUST the YouTube TV channel, no others.  Long load times and delays in resenting content.  There is not significant buffering, but changing channels within the app leads to delays and waits (10-30 seconds) where they did not previously.  Again:  this is not happening on other channels on the same device - Netflix, Amz Prine, etc...  all are streaming correctly.  The exception is YouTube TV

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I have two Amz Fire devices that are fine with their YouTube TV channel - reasonable response times and no issues.  All are on the same network - 100+mbs fiber.  This does not appear to be a network issue.

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Help?  Anyone? 

1 Solution

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TnLCornwell
Level 8

Re: YouTube TV poor performance in last 4-6 weeks. (as of 1/23/2021)

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UPDATE: 2/17/21

This problem is resolved.  

Unfortunately, I did not capture version, release, or build numbers for the Youtube TV app when I had the problem originally.  I can definitely say, however, that something about the app changed within the last 2 weeks.  (sometime around 2/1/21)

Not only is the lag, delay, timeout problem resolved, but I also not notice:

1. The "recently watched" section had never worked, it now does.

2. When buffering a newly selected program, I sometimes get a message saying "Loading..."   - this never happened before.

These changes also happened to my Samsung TV running the YouTube TV app, so clearly there was an update to the app on my devices. 

Anyhow...
No problems now.  All  is well.  Thanks for your support.  Keep your stick on the ice.

-T

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BDR
Level 7

Re: YouTube TV poor performance in last 4-6 weeks. (as of 1/23/2021)

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Same issue with my TCL Roku tv, but no problems with a Roku Stick + on another tv. Have tried all the usual suspects to resolve it, no luck.

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visitor200
Level 10

Re: YouTube TV poor performance in last 4-6 weeks. (as of 1/23/2021)

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@BDR wrote:

Same issue with my TCL Roku tv, but no problems with a Roku Stick + on another tv. Have tried all the usual suspects to resolve it, no luck.


All of the Roku Channels can affect other channels, including YouTube.  Here is what I did:
 
How I Solved the YOUTUBE Crashes on all of my Roku's

If anyone is still having their YouTube channel crash (no matter what Roku Device or Version you have), this may finally be an answer for you:

1)  The Core issue on all of my Roku's proved to start with my official Roku Account here at roku.com where all of my Roku Devices log into a single account.  When someone in our family is  using one of my devices and adds a new channel, that new channel gets added to all of my Roku devices because they are all tied to the single account at roku.com. 

If my wife adds a channel on her Roku 3, my Ultra Roku (when I refresh or check for updates or restart) will show her new channel on my screen, but at the bottom of my channel list. 

If she moves her new channel up her home page so it appears near the top for easier clicking, then my Roku will not show she has moved the channel up and I can choose to move any and all channels on my home page without changing her home page. 

But the point here is . . . if you have more than one Roku device all under one account at roku.com, then they will affect each other when reaching the MAXIMUM number of channels that a Roku device can handle, leading to a crash on selective channels.

Solution 1: Leave all Roku Devices in one account, but REMOVE/REDUCE the number of channels (which is what I did in the next step).

Alternative:  Separate all Roku Devices into their own separate Roku accounts if you do not want one device affecting another.

2)  On the oldest Roku 3 device that was crashing, I removed YouTube and YouTube TV right away.  I then reduced my remaining channel list from 225 down to 65 channels (with my wife agreeing to which channels we for certain wanted to keep), and it took me at least 30 minutes.  There were times when I had to refresh the home screen in order to get the option to Remove back up, as I was moving faster than the Roku was used to.  I then proceeded to do the following:

3) I then Restarted the Roku, guessing it needed to clear anything of old content.  I know there is another method of "clearing the cache", but I chose just to restart.  Also, I chose not to power off and power back on.  I just did a simple Restart from the regular System Menu.

4)  After the Restart completed, I then went back to System Menu and Checked for Updates.  Because the remaining 65 channels were not disturbed, nothing was noticed in new updates.

5)  My last "step" was to freshly install the YouTube App.  After it installed, I clicked on the option to Launch the channel.  The next thing my wife and I cheered at was the successful launch of our YouTube Channel!!! 

Summary:  I have poured over hundreds of comments on the forum and have read a lot of tips, suggestions, and even some narrow solutions that only worked for a few folks.  But in the end a thought came to me that this might be because of an over-loaded "hard-drive", like the ol' days when we were using 20MB hard-drives in PC computers in the 1980s -  and the whole PC would lock up - not because the operating software was not working, but because we tried to save everything to a little ol' tiny hard-drive.  Our new PCs have gigabyte and terabyte monster drives, but for whatever reason it looks like Roku devices and the use of a single roku.com account sharing with multiple devices - may have led to an overload when we reached 225 channels.  Hard to really say, but the above worked for me.

Please share your thoughts and experiences.  I'd love to see at least one Roku user post in this topic that the above steps worked for their household too.  If not, then I guess I really am the Man in the Moon by myself. 

Currently use 2017 Roku 4660 Ultra and Roku 3 (Model 4200x), Model N1000, Software V3.1 build 1011,

Previously owned: 2015 Roku 1 Legacy, and Model 2000c, Software V3.1 build 1011
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Mattmcgraw
Level 7

Re: YouTube TV poor performance in last 4-6 weeks. (as of 1/23/2021)

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I think the issue is the IPhone theory on making money ... disable the current Roku/popular app so people will go out and buy the latest Roku.  Like the iPhone does.  They start slowing down the current phone so you’ll go out buy the latest.  

I still can’t watch youtube on Roku for more than 15 minutes or so. Then the audio skip thing happens 

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TnLCornwell
Level 8

Re: YouTube TV poor performance in last 4-6 weeks. (as of 1/23/2021)

Jump to solution

UPDATE: 2/17/21

This problem is resolved.  

Unfortunately, I did not capture version, release, or build numbers for the Youtube TV app when I had the problem originally.  I can definitely say, however, that something about the app changed within the last 2 weeks.  (sometime around 2/1/21)

Not only is the lag, delay, timeout problem resolved, but I also not notice:

1. The "recently watched" section had never worked, it now does.

2. When buffering a newly selected program, I sometimes get a message saying "Loading..."   - this never happened before.

These changes also happened to my Samsung TV running the YouTube TV app, so clearly there was an update to the app on my devices. 

Anyhow...
No problems now.  All  is well.  Thanks for your support.  Keep your stick on the ice.

-T

View solution in original post

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TnLCornwell
Level 8

Re: YouTube TV poor performance in last 4-6 weeks. (as of 1/23/2021)

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Thank you so much for the mile long analysis and steps, but:

My problem is not the same as what you describe, and your solution has no bearing on the problem I had.

Thanks anyway :- )

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