Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mikeinaustin
Level 7

Re: YouTube TV not working

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for me, live channels in youtube tv give a black screen. however, if i stream a live tv channel from my phone to the ultra, that works.  playback of recorded shows work.  don't know if this is a roku bug or a youtube tv bug.

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capenbrinck
Level 7

Re: YouTube TV not working

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Same issue here.  YouTubeTV is super slow, if it works at all.  Getting a black screen for several minutes before any channel will show video.  This is with a RokuExpress 3930X Version 9.2.1 build 4090-AE.

AgileNTX109
Level 7

Re: YouTube TV not working

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I did the remove and reboot and re-add.  Better but still glitchy.

Current situation. Bring up YouTube TV. Screen paints but does nothing. If I wait for the sound to begin then it operates normally. But sometimes this can take minutes.  The only option is to wait.

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Chickenmama
Level 8

Re: YouTube TV not working

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Mine is doing the same thing… I have been on the phone with the cable company today and they say it’s not on their end. I emailed youtube TV but their fix was something I’d already done and it didn’t work so now I am very frustrated. My Netflix works fine and all the other channels that come with Roku do as well but YouTube TV is a flop

Chickenmama
Level 8

Re: YouTube TV not working

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I’m just curious if you got yours fixed… I’ve been waiting for two weeks and nothing has been done even though YouTube TV says my issue was expedited to their techs.

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AustinMcCann
Level 7

Re: YouTube TV not working

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When I click on the YouTube tv app it just goes black for 10 seconds then a screen pops up that reads “The channel did not launch please try again”. This is happening on both of my Rokus. YouTube tv works on my phone, laptop, and PS4. It just doesn’t work on my Roku. Please help!

Chickenmama
Level 8

Re: YouTube TV not working

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The solution I found is not ideal and it probably will not work for some of you… But I actually ditched the YouTube TV and ended up going with the streaming plan from charter spectrum and now I have no problems. I have to say it was probably to YouTube TV problem because it only happened on YouTube TV and no other apps were affected. The last time I spoke with youtube TV I was told that my problem had been expedited to the engineers however I never heard back from them. Don’t get me wrong I liked it with all its bells and whistle‘s but when you’re paying for something you want to be able to use it.

cr8fusa
Level 9

Re: YouTube TV not working

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I'm using the ipad and sending it to chromecast, nothing else works, it's been bad for 10 days, slow fast forward and a lot of freezes.

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babsnige27
Level 7

Re: YouTube TV not working

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I'm having the same issue. I have uninstalled, rebooted, readded the channel - still no go. Based on the support from Roku, I guess its time to switch to another program.

cr8fusa
Level 9

Re: YouTube TV not working

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For me it worked great 2 weeks ago, I have done the same as you and something happened.

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