Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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gigiandgogo
Level 8

YouTube TV isn't shown on my channel search list

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I have updated the Roku twice and reset it twice. How can I get the YouTube TV subscription channel to show up in my search options?

Thanks!

1 Solution

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Roku Employee
Roku Employee

Re: YouTube TV isn't shown on my channel search list

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@gigiandgogo @Greige4 

Thanks for the inquiry.

The most likely reason you cannot see YouTube TV in the Roku Channel Store is that the channel doesn't support your model of Roku device. You can see the list of supported devices here: https://support.google.com/youtubetv/answer/7129767?co=GENIE.Platform%3DAndroid&hl=en

If you have additional questions regarding device availability, please reach out to Youtube TV support here: https://support.google.com/youtubetv/?hl=en#topic=7071745


Thanks,
Danny

Danny R.
Roku Forum Moderator

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4 Replies
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gigiandgogo
Level 8

Re: YouTube TV isn't shown on my channel search list

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The Roku is a 3500x.

 

Thanks,

Terrell

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Greige4
Level 7

Re: YouTube TV isn't shown on my channel search list

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I have the same issue 

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Roku Employee
Roku Employee

Re: YouTube TV isn't shown on my channel search list

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@gigiandgogo @Greige4 

Thanks for the inquiry.

The most likely reason you cannot see YouTube TV in the Roku Channel Store is that the channel doesn't support your model of Roku device. You can see the list of supported devices here: https://support.google.com/youtubetv/answer/7129767?co=GENIE.Platform%3DAndroid&hl=en

If you have additional questions regarding device availability, please reach out to Youtube TV support here: https://support.google.com/youtubetv/?hl=en#topic=7071745


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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gigiandgogo
Level 8

Re: YouTube TV isn't shown on my channel search list

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Yes, that is the issue. The model Roku I have is 3500 which is not supported.

Thanks for your help! I bought a newer model and it works fine.

-Terrell

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