Channel Issues & Questions

[JLS1979]

This is extremely annoying and makes a large amount of content nearly impossible to watch. What is Roku/YouTube doing to fix this problem?

[JLS1979]

Seriously, I've watched far more ads the last couple of weeks than content......I'm not paying to see nothing but ads!

[makaiguy]

See if changing this setting helps:
Settings > System > Advanced display settings > Auto-adjust display refresh rate

[JLS1979]

Thanks for the tip!  Under "advanced system settings" I only have 4 options:

1.  Factory reset

2.  Network connection reset

3.  Device connect

4. Connect by mobile apps

Could the setting you are referring to be located somewhere else?

[makaiguy]

Looks like menu options may depend on the Roku model involved.   That's why it's always a good idea to give your model number when asking for help.

Maybe that option is only on models that support 4K resolution.  The menu path I listed was what I saw on my Streaming Stick Plus.  On my Roku 3 I get the same menu you do.

Only other setting I can think of that might affect this is Settings > Display type.  If you have it set to Auto, try changing it to your TV's resolution, 720p or 1080p.

If that doesn't help, some other basic things to try:

Remove channel / Restart Roku (important, don't skip) via Settings > System > System restart / Reinstall channel.  If you have a YouTube account you'll have to log into it again.

Make sure your Roku's software is up to date via Settings > System> System update >Check now.

If all else fails, Settings > System > Advanced system settings > Factory reset will put the Roku back to a pristine state as though it just came out of the box.  Use this as a last resort, as you'll have to start all over again setting everything up from scratch.