Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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marymcwilliams
Level 7

YouTube TV crashing brand new Roku Express

I bought a brand new Roku Express last week after my old one went out. Everything is working fine except YouTube TV. I've added the channel but when I click on it, everything freezes for roughly 2 minutes then the Roku restarts. I've tried deleting the YouTube TV channel and re-adding it but that didn't help. Any ideas on what I can do to fix it? Thanks!

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2 Replies
Ianpb
Level 8

Re: YouTube TV crashing brand new Roku Express

All I can suggest is a factory reset and start again.

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makaiguy
Level 20

Re: YouTube TV crashing brand new Roku Express

Lots of problems with YouTube TV have been reported lately.  I suspect Google (owner of YouTube) has put out yet another faulty update to their app.

But in case you just have a corrupted installation, a reinstall may fix the problem, so give it a try before you go through the more drastic factory reset which will force you to set the Roku up again from scratch. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

Let us know how you make out.

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