Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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tarheelfob
Level 8

YouTube TV app freezing after latest OS update

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This just started happening yesterday (11/18/2021). The YouTube TV app on both my Roku players keeps freezing after a few minutes. At first, I thought it was an issue with the player, so I reset it. Still kept on doing it. It was just fine the day before. Was going to remove and reinstall the app but glad I checked. The app is no longer available even though all news articles say that it won't be removed until December 2021. Is anyone else experiencing this? And if so, do you have a fix? If not, what's up Roku? This isn't an app issue since I can watch it on my computer/phone just fine.

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: YouTube TV app freezing after latest OS update

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Hi everyone,

Thanks for your patience while this issue was under investigation.

From multiple reports, it appears that Youtube provider has taken ownership of the playback issue on the Youtube TV channel and they have addressed the issue on their side.

We would recommend checking to see if you are still experiencing an issue.

Please keep us posted what you find out.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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164 REPLIES 164\
gregmann27
Level 7

Re: YouTube TV app freezing after latest OS update

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I'm having the same issues.  I have multiple devices and it's happening on all of them.  Only happening on YouTube TV.  All other channels I've used are working fine.  

Tony12
Level 8

Re: YouTube TV app freezing after latest OS update

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Same here. Have to exit YouTube TV by going to home then restating YouTube TV 

TarHeelBob
Level 8

Re: YouTube TV app freezing after latest OS update

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The same problem just started with me, also in the past couple of days. Just freezes and I have to exit to Roku and restart the app. I unplugged TV and Roku this morning and rebooted. No problems all day. Then this evening same freezing again, twice in about 15 minutes. I have found a work-around that appears to work. I access YouTube TV via the YouTube app. Been working for 45 min now with no freezing. GO Heels!

tarheelfob
Level 8

Re: YouTube TV app freezing after latest OS update

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Thanks for the workaround. I will give it a shot later. Stupid though! This problem is something you would imagine a Dukie would be responsible for! Go Heels!

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byerskm
Level 7

Re: YouTube TV app freezing after latest OS update

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Same exact problem here.  Started yesterday immediately after Roku updated to latest OS, 10.5 I think.  Anyway, right after the update on 10/18/2021.  Then, during day today, didn't happen.  Then tonight, every 3-4 minutes it freezes.  Only way to fix is hit home and restart YouTube TV.  Complete unusable.  

Carlking2ck
Level 9

Re: YouTube TV app freezing after latest OS update

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Same issue on all 4 of my Roku TV's after the update.  Both TCL and Hisense.  VERY pissed. 

tarheelfob
Level 8

Re: YouTube TV app freezing after latest OS update

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Tried the work around and it still kept doing it. Roku! Please fix this! It’s so freaking annoying! I’ve restarted my player so many times already! I’m not factory resetting because I’m afraid that will delete my apps, which means losing the YouTube TV app since it is not on your store anymore, I won’t get it back 

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Humblehoneybee
Level 8

Re: YouTube TV app freezing after latest OS update

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The issue is due to the 10.5 roku update. It has essentially made all the roku TVs bricks. Nothing will load when you click to open it. The only way to fix the problem is for roku to patch the new update 

Carlking2ck
Level 9

Re: YouTube TV app freezing after latest OS update

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Is this where they suggest going in via YouTube app?  A load of cr*p.  I got a Fire Cube.  It works fine there.

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