Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

YouTube TV and Prime fail to load; Netflix and Hulu unaffected

As of this morning, YouTube TV and Amazon Prime briefly display an hourglass and then fault back to the home screen on my 55” Roku TV. Netflix and Hulu launch without issue. I’ve checked for and installed updates (via the system menu) and uninstalled and reinstalled the YouTube TV app. No joy.

The channel loads fine on my old Roku 3 box, albeit with some control issues that began a couple of weeks ago.

What’s going on?

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3 Replies
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Level 7

Re: YouTube TV and Prime fail to load; Netflix and Hulu unaffected

System restart has resolved the problem. I am unsure if it was a combination of things, an update roll-back, or simple user error. But I’ve got my services back so ...

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Level 7

Re: YouTube TV and Prime fail to load; Netflix and Hulu unaffected

System Restart worked for me, too. Thanks!

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Level 16

Re: YouTube TV and Prime fail to load; Netflix and Hulu unaffected

These things are really little computers at heart. Like their big brothers, a reset can often cure what ails them.
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