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I currently have a combination of four Roku Sticks/Express and one Roku SmartTV for a total of five devices. Within the last week, after they all upgraded to Roku Software build 9.4.0 two of the devices (the SmartTV and a Roku stick) have issues playing back recorded content and live streaming videos. YouTube TV will show the loading process and several minutes later the device will return a message that there was a playback error licensing the video. I ran through about 20 channels on each device and received this message on each channel.
An investigation of the devices should the Roku Software builds range between 9.4.0 4190-13 to 9.4.0 4190-50. YouTube TV build versions are 1.0 80000016 and 1.0 93000046. Listed below is the information for each device working and failing. Hopefully someone at Roku (or YouTubeTV as I have a case open with them as well) will be able to identify and resolve the issue.
Roku TV: 5318X Sharp Model: LC-50LB481U Serial Number: 2N0096718537 Software Version: 9.4.0 Build 4190-13 YouTube TV Build: 1.0 80000016
Model: 3600X-Roku Stick Serial Number: 5S56D1092694 Software Version: 9.40 Build 4190-24 YouTube TV Build: 1.0 80000016
Model: 3710X-Roku Express Serial Number: YU00EP739656 Software Version: 9.4.0 Build 4190-28 YouTube TV Build: 1.0 80000016
Model: 3810RW-Roku Streaming Stick+ Serial Number: YH00H5544097 Software Version: 9.4.0 Build 4190-50 YouTube TV Build: 1.0 93000046
Model: 3810RW-Roku Streaming Stick+ Serial Number: YH008L808419 Software Version: 9.4.0 Build 4190-50 YouTube TV Build: 1.0 93000046
Just as an FYI, "4190" is the build number - the two digit code after that indicates the model.
Also as an FYI, YT TV routinely has issues with recorded content not playing (from certain channels), especially within a few hours of being recorded (after that 3-6 hour window its often fine) - and it affects all devices/platforms.
If you haven't restarted/rebooted the "failing" devices, make sure you do so and try again.
I'm having the same issue. Both my Ultra on Samsung TV and my TCL Roku TV have had issues for almost two weeks. I have to cast YouTube TV from my phone to watch it. Today, YTTV started working on the Ultra. Still nothing on my TCL. And that's not the only app not working. I've tried all fixes I've come across. Very frustrated and about to find something other than Roku for streaming.
The biggest difference between the 80000xxx build track and the later 9x000xxx build tracks - at least for your TV - is HLG support, which according to the specs at the TCL website, it doesnt have (HDMI 2.0a, no HLG mentioned)
Without any HLG support, there'd be no reason to update your model with the 9x000xxx build track(s), which probably explains why it hasnt/isnt being upgraded.
Not 100% certain whether TCL 55R613 supports HLG. Even if it doesn’t, it’s apparently more stable and doesn’t have issues with excessive buffering or freezing. Roku should allow Roku TV to update to latest Build. Apparently even low end TCL and Hisense TVs have 93000046 build. It’s just poor customer support. Just make it work.