Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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bkinsler
Level 7

YouTube TV, NetFlix, HBO Max crash and removed from home screen on Roku Ultra

I'm using a Roku Ultra with a direct Ethernet connection that shows good connection (92 Mbps down) and software is up to date.  When watching YouTube TV (sometimes other), the channel crashes and then is missing on the home screen, including some others.  I've restarted the Roku, reboot router, and checked the system update and still have some random crashes with channels then removed from the home screen.  I'm able to add the channel again, but have to authenticate again.  Chatted with support and they just said to reboot router.  Looks kind of like a similar service issue Roku was having in May 2020.

Anybody else experience this?

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